Area Manager - Cape Town at OneCart

Job Purpose

Operational Management of Stores

• Ensure that the field operations run efficiently and effectively in line with Company and Client standards
• Town efficiency and quality metrics as set by HOD and National Operations Manager.
• Tengage with and support several departments, ie. Finance, IT, HR etc., tensure field operations efficiency
• Help tdrive regional growth through launching new coverage areas and shopper acquisition.
• Support the National Operations Managers on special projects for continued operating efficiency and growth.
• This position will work with internal and external stakeholders taddress issues and concerns and continually look for ways timprove the processes and systems tcreate operational efficiencies.
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
• Provide an operational perspective tteams at HQ, including Logistics and Community Operations, tensure best practices and protocols.
• Ensure operational activities remain on time and within agreed deadlines
• Manage the customer experience for Dash and/or Marketplace
• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client's legal regulations and protocols.
• Tmaintain good relationships with external and internal customers and handle customer complaints according tOneCart procedures.
• Promote interdepartmental and regional cooperation.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities tunderstand and respond torganizational needs.
• Demonstrate abilities tanticipate and manage change.

Management of Supervisors, Shoppers and Drivers

• Tlead and manage a team of Supervisors, Shoppers and Drivers tensure flawless service delivery tour customers daily
• Daily management of Supervisors, Shoppers and Drivers tensure all teams are working optimally treach their KPIs, related explicitly ton-time fulfilment.
• Provide advice and assistance tteam members and subordinates.
• Ensure all Onecart employees adhere tStandard Operating Procedures in the stores
• Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
• Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
• Assist and attend tescalated Shopper and Driver queries
• Demonstrate consistent application of internal procedures.
• Ensure all Supervisors, Shoppers and Drivers adhere tthe dress code as per OneCart and Client

Logistics and Administration

• Travelling tall stores tconduct your duties on-site, as needed
• Ensure compliance of all Drivers within your Portfoliand ensure a regular audit is conducted.
• Ensure all Drivers have the necessary employer branding
• Ensure all Supervisors have valid driver's licenses and transport.
• Ensure inventory control (uniforms, bike boxes, helmets, etc.)
• Weekly stock count (Done at each store visited)
• Tracking of stock issued
• Updated stock count tbe emailed weekly
• Leave submission and tracking:
• Tsubmit, capture and track all leave for Shoppers and Supervisors
• Tgive feedback on leave approval or declined tShoppers and Supervisors