Job Vacancies at OneCart

Job Purpose

Operational Management of Stores

• Ensure that the field operations run efficiently and effectively in line with Company and Client standards
• Town efficiency and quality metrics as set by HOD and National Operations Manager.
• Tengage with and support several departments, ie. Finance, IT, HR etc., tensure field operations efficiency
• Help tdrive regional growth through launching new coverage areas and shopper acquisition.
• Support the National Operations Managers on special projects for continued operating efficiency and growth.
• This position will work with internal and external stakeholders taddress issues and concerns and continually look for ways timprove the processes and systems tcreate operational efficiencies.
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
• Provide an operational perspective tteams at HQ, including Logistics and Community Operations, tensure best practices and protocols.
• Ensure operational activities remain on time and within agreed deadlines
• Manage the customer experience for Dash and/or Marketplace
• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client's legal regulations and protocols.
• Tmaintain good relationships with external and internal customers and handle customer complaints according tOneCart procedures.
• Promote interdepartmental and regional cooperation.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities tunderstand and respond torganizational needs.
• Demonstrate abilities tanticipate and manage change.

Management of Supervisors, Shoppers and Drivers

• Tlead and manage a team of Supervisors, Shoppers and Drivers tensure flawless service delivery tour customers daily
• Daily management of Supervisors, Shoppers and Drivers tensure all teams are working optimally treach their KPIs, related explicitly ton-time fulfilment.
• Provide advice and assistance tteam members and subordinates.
• Ensure all Onecart employees adhere tStandard Operating Procedures in the stores
• Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
• Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
• Assist and attend tescalated Shopper and Driver queries
• Demonstrate consistent application of internal procedures.
• Ensure all Supervisors, Shoppers and Drivers adhere tthe dress code as per OneCart and Client

Logistics and Administration

• Travelling tall stores tconduct your duties on-site, as needed
• Ensure compliance of all Drivers within your Portfoliand ensure a regular audit is conducted.
• Ensure all Drivers have the necessary employer branding
• Ensure all Supervisors have valid driver's licenses and transport.
• Ensure inventory control (uniforms, bike boxes, helmets, etc.)
• Weekly stock count (Done at each store visited)
• Tracking of stock issued
• Updated stock count tbe emailed weekly
• Leave submission and tracking:
• Tsubmit, capture and track all leave for Shoppers and Supervisors
• Tgive feedback on leave approval or declined tShoppers and Supervisors

go to method of application »

Job purpose

• To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
• Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform, Orders, staff attendance, process and procedures
• Reporting: Adherence and staff attendance
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries
• Investigate and respond to shopper queries.
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own Branch to solve problems

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties
• Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirements

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional driving permit (PrDP)
• Clean driving record.
• Must have your own vehicle or motorbike (registration documents to be verified)
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• 2-3 years Team Leader experience

Competencies and Skills

• Attention to detail
• Time management skills
• Conflict management skills
• Negotiation skills
• Professional verbal and written communication skills
• Responsive
• Effective planning and organising
• Self-directed and motivated
• Interpersonal skills
• Ability to build and maintain relationships
• Resilience
• Decisive and action-orientated
• Assertiveness
• Ability to work independently and under pressure
• High emotional intelligence

go to method of application »

Job Description

• Onecart has an exciting opportunity available. We are looking to hire a seasoned Fleet Manager who will be assisting with the recruitment of quality drivers into the fleet, maintaining detailed records of vehicle/Bike inspection, and scheduling regular vehicle maintenance checks to ensure operational efficiency, among other duties.
• Could this be you? See below requirements:

Duties and responsibilities :

• Assisting in the recruitment of quality drivers into the fleet.
• Developing efficient driver schedules to maximize profits.
• Managing drivers so they adhere to strict schedules.
• Developing strategies for greater delivery efficiency & productivity.
• Maintaining detailed records of drivers, vehicles, and inspections to drive equipment compliance.
• Complying with South African Department of Transport laws and regulations.
• Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
• Monitoring driver behavior and ensuring a high level of customer service.
• Analyzing data to increase business operational efficiency.
• Managing fleet service providers to deliver on business objectives.
• Compiling and presenting field reports to business executive committees on a periodical basis.
• Maintain a positive attitude.
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the Operations team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company's values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel.

Qualification and Experience :

• Degree in Logistics, Supply Chain or similar.
• 5+ years in a logistics or supply chain role.

Competency skills :

• Outstanding organizational skills.
• Analytical mindset and good problem-solving skills.
• Quantitative ability.
• Attention to detail.
• Exceptional interpersonal skills