Area Manager - Durban at Empact Group

The Main Purpose of the job

The incumbent will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.

Education and Experience required:

• Grade 12
• Minimum 5 Years’ experience in the cleaning industry is compulsory.
• Experience in highly commercial and sensitive markets is compulsory.
• Senior Management experience in a healthcare, factories & retail cleaning would be an advantage.

Knowledge, Skills, and Competencies:

• Knowledge of the hospital environment.
• Knowledge of South African and industry-specific laws.
• Customer service skills.
• Management skills.
• Communication skills.
• Ability to balance the budget and save on soft costs.
• Ability to draft and extract reports.

Key areas of responsibility:

• Managing all subordinate staff on the integrated service in accordance with sector strategy, contract specification, and statutory regulations.
• Provide operational support.
• Oversee client services.
• Develop training programs to address training needs.
• Audits and inspections.
• Industrial relations support.

  Additional Considerations:

• Valid Driver’s License
• Management to decide hours of work, if a 40-hour week has been worked. Must be flexible to work after hours and weekends if required.

 Competencies required:

• Computer Literate on Microsoft Office programs. Problem solving & decision making, Customer Relationship Building, Communication, Team leadership, Financial & business acumen, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.

 Key areas of responsibility:

• Employee management
  • Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations.
  • Ensure that all subordinates adhere to working standards as per the respective service level agreement.
  • Ensure that company image and reputation is upheld, and employees adhere to uniform regulations.
  • Arrange counselling and effect wellness campaigns within each site.
  • Monitor and verify employee time schedules as per shift agreements.
  • Employees leave management.
  • Regularly communicate changes and general information to all employees per site
• Industrial relations support
  • Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances.
  • Preparation of contingency plan for strikes and stay away.
  • Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
  • Adherence to company policy and procedure
  • Manage Union relationships.
• Recruitment
  • Efficiently source temporary employees in accordance with labour legislation and internal process and policy
  • Ensure that employee head count on site is in line with the agreed head count costing.
  • Approval process to be followed when hiring new staff.
  • To ensure that staff members sign their engagement contract before they start work on site.
  • To ensure that all onboarding forms are submitted to payroll on time.
• Systems and Process
  • Ensure that PRP hours are approved on time.
  • Adhere to on time salary payments.
• Site management
  • Ensure that correct resources and employees are transported to site.
  • To carry out regular inspections
  • To be responsible for the prompt attention to the communications book procedure.
  • To attend certain regular meeting with clients, where minutes need to be taken.
  • All problems to receive prompt action.
  • Usage of the AM tool for each site
  • Audits and inspections
  • Site inspections on regular basis
  • Maintain overall client expenses on site.
• Business development
  • Work with Contract managers to upsell clients.
  • Build and maintain client relationships.
  • Have an in-depth knowledge of business products and value proposition.
• Training & development
  • Annual training for staff
  • On the job training
  • Statutory training for the staff
  • Learnerships
  • Talent and Incubation nuclease
• Health & Safety
  • Hazard Identification and Risk Assessments are completed.
  • Equipment is in good working order.
  • Uniforms are sufficient and in good condition.