Area Manager at Tsebo Solution

Closing Date:2020/11/02
Reference Number:TSE201026-2

About Us    

• We are currently looking for an Area manager in Kwa-Zulu Natal, to effectively oversees the daily workings of the organisation operations, mainly unsupervised or smaller sites. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections.
• As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity
• Tsebo Cleaning Solutions a division of Tsebo Solutions Group is currently searching for a Cleaning Area Manager (Specials). Tsebo Cleaning Solutions is now the third largest cleaning provider in South Africa with over 150 contracts across the country and a staff compliment of over 12,000 cleaning professionals.
• We are a leader in the contract cleaning industry thanks in part to our roots in the healthcare sector – a heritage that translates into a service ethos and cleaning standards of the very highest quality. We provide hospital-level cleaning services, no matter the environment.

Duties & Responsibilities    

• Take full responsibility and management of your portfolio of unsupervised and/or small sites
• Act with utmost urgency when attending to any client request and do so pro-actively
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
• Ensure work schedules/job cards are in place for each position and relevant to site
• Responding to clients and management request timeously and providing necessary action required
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys
• Work with HR to allocate staff to sites according to policies and procedure
• Complete time sheets and submit to the administration department as per the deadlines
• Area managers are responsible to approve salaries on the dummy reports together with the administrator
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation
• Ensure that only accredited suppliers and approved products are used
• Actively manage unit leave liability and leave plans according to company policies and targets.
• Continually identify potential of additional business within existing contracts and One-off cleaning opportunities
• To maintain a high standard of morale and motivation through good communication skills
• To attend meetings, training sessions and conferences when required

Skills and Competencies    

• Minimum of 5 years’ experience in a similar environment on middle management level5 to 7 years’ service industry/ operations experience
• Experience in managing large compliments of people and a large client portfolio
• Basic Conditions of Employment and Labour Relations Acts knowledge
• Occupational Health and Safety Act
• ISO 9000.
• Must be customer focused
• Ability to use initiative.
• Communication skills – written and verbal
• Interpersonal skills
• Managing time, work and people
• Building relationships
• Problem solving skills
• Computer Literacy (MS Office)

Qualifications    

• Minimum Matric
• Relevant operations and people management experience
• Must have a valid driver’s license and own reliable vehicle