Jobs at Absa Group

The purpose of the role is to lead the sales team and manage the full revenue and relationship with the focus of delivering sustainable growth plans for the region. Drive the sales of business products/services in a geographical area and develop strategic customer relationships.

Key Responsibilities
Process

• Analyze, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
• Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
• Develop a plan for multiple practice changes and specify the priories of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
• Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
• Provide specialist support in the application of robust Customer Relationship Management practices, to deliver a seamless customer experience.
• Manage pipeline, cross selling of existing clients, and manage the potential outflow.
• Monitor and distribute leads on the Leads Referral System and conduct sales and client strategy meetings to drive holistic solutions for clients with key stakeholders.
• Drive the development, implementation and maintenance of control systems to identify and mitigate key risks to ensure the execution of functional dues.
• Identify business opportunities and develop key corporate customer relationships for the acquisition of new business to achieve identified targets.
• Prospects for client leads, secures appointments and presents the organisations products to grow customer base and ensure an increase in sales.
• Establishes and supports the maintenance and enhancement of new and existing business relationships to increase customer and shareholder value.

Client/Customer

• Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
• Provide guidance to employees on how to educate the customer on products and services during customer interaction for optimal customer experience.
• Define practices which build service delivery excellence according to customer services principles and encourage others to provide exceptional customer service.

Finance

• Contribute to the setting of budgets, minimize expenditure and manage costs and assets effectively.
• Develop, implement and monitor a cycle of medium term cost improvements.

Learning and Growth

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Develop and implement multi-practice change management initiatives.
• Implement the personal development, coaching and output-based performance management cycle.
• Keep abreast of industry developments and develop networks for market intelligence, informed decision making and competitive advantage purposes.

Conduct

• Implement corporate governance and compliance policies in multiple practice areas in order to identify and manage risk liabilities.
• Provide guidance and insight to sales teams to establish governance processes, direction and control-ensuring objectives are achieved.

Competencies

• Business Acumen
• Inspirational People Leadership
• Customer Orientation
• Results Orientation
• Collaboration and Influencing
• Innovation Leadership
• Change Leadership
• Pan African Citizen

Minimum Requirements

• Minimum B-degree (NQF 7)
• 5 – 8 years’ experience in a sales management role in the Financial Services Sector, of those 2-3 years must be in a managerial role
• Proven track record of leading large teams through change and transformation as well as consistently meeting or exceeding targets in an established sales environment
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral plan linked to this requisition