Jobs at Absa Group

The purpose of the role is to lead the sales team and manage the full revenue and relationship with the focus of delivering sustainable growth plans for the region. Drive the sales of business products/services in a geographical area and develop strategic customer relationships.

Key Responsibilities
Process

• Analyze, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
• Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
• Develop a plan for multiple practice changes and specify the priories of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
• Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
• Provide specialist support in the application of robust Customer Relationship Management practices, to deliver a seamless customer experience.
• Manage pipeline, cross selling of existing clients, and manage the potential outflow.
• Monitor and distribute leads on the Leads Referral System and conduct sales and client strategy meetings to drive holistic solutions for clients with key stakeholders.
• Drive the development, implementation and maintenance of control systems to identify and mitigate key risks to ensure the execution of functional dues.
• Identify business opportunities and develop key corporate customer relationships for the acquisition of new business to achieve identified targets.
• Prospects for client leads, secures appointments and presents the organisations products to grow customer base and ensure an increase in sales.
• Establishes and supports the maintenance and enhancement of new and existing business relationships to increase customer and shareholder value.

Client/Customer

• Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
• Provide guidance to employees on how to educate the customer on products and services during customer interaction for optimal customer experience.
• Define practices which build service delivery excellence according to customer services principles and encourage others to provide exceptional customer service.

Finance

• Contribute to the setting of budgets, minimize expenditure and manage costs and assets effectively.
• Develop, implement and monitor a cycle of medium term cost improvements.

Learning and Growth

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Develop and implement multi-practice change management initiatives.
• Implement the personal development, coaching and output-based performance management cycle.
• Keep abreast of industry developments and develop networks for market intelligence, informed decision making and competitive advantage purposes.

Conduct

• Implement corporate governance and compliance policies in multiple practice areas in order to identify and manage risk liabilities.
• Provide guidance and insight to sales teams to establish governance processes, direction and control-ensuring objectives are achieved.

Competencies

• Business Acumen
• Inspirational People Leadership
• Customer Orientation
• Results Orientation
• Collaboration and Influencing
• Innovation Leadership
• Change Leadership
• Pan African Citizen

Minimum Requirements

• Minimum B-degree (NQF 7)
• 5 – 8 years’ experience in a sales management role in the Financial Services Sector, of those 2-3 years must be in a managerial role
• Proven track record of leading large teams through change and transformation as well as consistently meeting or exceeding targets in an established sales environment
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral plan linked to this requisition

go to method of application »

Absa Corporate and Investment Bank are looking to appoint a Lead for Leadership and Learning . The successful incumbent will be appointed to lead development and end-to-end execution of leadership development and learning strategies that continually deliver the talent and capabilities required by this complex business. Suited to a candidate with at least 5 years recent experience leading a Leadership and Learning Function in a large complex organization or working as a Learning Specialist in a top consultancy firm. Must have at least 5 years’ experience managing a team of professionals with a successful track record of developing successful management, technical and cultural learning solutions .Demonstrated knowledge and use of emerging learning best practices and technologies. It will be highly advantageous to have exposure to working in an Investment Bank or Financial services company with a Pan African offering.

Job Description

Education
Postgraduate Degrees and Professional Qualifications: Education, Training and Development (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

go to method of application »

Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

Education And Experience Required

Competencies: (Maximum of 8 competencies)
 

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
   
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
   
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
   
• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
   
• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)
   
• 8+ years’ experience
• Exposure to credit systems development/credit systems analysis essential
• Power Curve originations and/or Power Curve enrichment
• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application in the following is evident:
• Cross domain knowledge
• Architecture
• Infrastructure Solutioning
• Testing
• Web Applications
• Service Side
• Influencing
• Automation
• Messaging
• Virtualisation & Cloud
• Solutioning
• SSL Security
• CI/CD etc.
• Experience as an agile practitioner and knowledge or experience of other delivery methodologies e.g. Kanban, RUP etc.
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Experience with test-driven development and domain driven design
• Solid understanding of messaging protocols and web services like SOAP and REST
• Experience with open-source relational databases
• Knowledge of application server containers: Tomcat, Jetty, JBoss, NodeJS, IIS, .Net Core etc.
• Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
• Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),
• Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform
• Ability to create and maintain sophisticated CI / CD pipelines
• Strong understanding of version control and related concepts and techniques, particularly Git
• Experience with appropriate unit testing framework(s)
• Excellent debugging and problem-solving skills.
• Comfortable with stubbing tools like wiremock and/or hoverfly
• Experience with scripting languages like Bash and/or Python
• Familiar with OAuth, Open Connect ID and SAML, preferably with an understanding of AD / LDAP / Kerberos
• Familiar with Containerisation technologies like Docker & or orchestrators like Kubernetes
   
• Making Decisions
• Empowering Individuals
• Directing People
• Embracing Change
• Challenging Ideas
• Team Working
• Developing Expertise
• Meeting Timescales

go to method of application »

The main focus of this role is to build & maintain professional business relationships across a portfolio of clients by driving challenging sales and income targets, proactively acquiring new clients, solutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance.

Key Accountabilities:
Income Growth and Financial Targets

• Driving income and sales targets by cross selling, upselling and acquiring new prospective clients
• Ensure dedicated relationships are maintained and grown by being the single point of entry via appointment based customer interaction as well as On-Site visitation.
• Create and maintain an annual client interaction management plan by planning on theClient management Program (CMP).
• Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.
• Create a pipeline of new business by working on leads generation initiatives with Retail, existing client base and within the Business growth section of RB.
• Make effective use of the client planning and solutioning tools (Sales tools) for the top 30% of the portfolio to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.
• Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Enterprise Accounts. Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
• Develop and demonstrate a deep understanding of the regional market trends and business lifecycle challenges.
• Track and monitor the financial performance of the portfolio by utilising the scorecard and Customer Management Portal (CMP).
• Use Magic Matrix as a guiding tool to ensure cross selling and up selling happens in the portfolio to grow the book.
• Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception ,based on existing concession model.
• Operate and position RB Enterprise Banking in a dynamic and highly competitive market place by interacting with all relevant stakeholders and driving key initiatives to secure customer retention and growth.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts segment.
• Focus on customer graduation to more customer focused and appropriate value proposition, upgrading the customer to the RB Business/Commercial cost to serve value proposition.

Internal and Client Relationship Management

• Actively drive acquisition initiatives through pro-active re-engagement processes supported by Enterprise Banking campaign initiatives.
• Conduct regular client visits in accordance with the Enterprise Business Value Proposition and initiate changes to RB Product by providing input into product development to better service the customers.
• Own the primary relationship with the client by being the only point of entry to the client and ensure the portfolio is serviced appropriately.
• Pro-actively educate the customers of the new operating model and value proposition that RB offer.
• Make use of middle and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Maintain overall ownership for servicing the client on operational matters by driving relevant internal support networks such as the Business Support Centre.
• Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels. Conduct client visits and maintain a client visitation plan to improve Customer Service.
• Participate in the Internal Customer Surveys held between Enterprise and Retail, Credit Lending, Middle Office and Global Banking Products to ensure the internal relationships are improved, built and value is extracted from these relationships.
• Analyse the Customer satisfaction Management (CSM) and Real Time CustomerSurveys (RTCS) to ensure that customer service is improved on an ongoing basis.
• Communicate and implement any actions to improve service following client feedback and/or complaints to all relevant parties within the bank.
• Work closely with Enterprise Business Support Centre, responding to complex service requests and complaints for customers.
• Work pro-actively with colleagues across the Group to support the growth of lead generation by introducing and working with relevant Group Specialists such as Agri Specialist, Commercial Property Finance Consultant, Khula, SME Specialist, etc.
• Promote alternative delivery channels to clients.
• Take responsibility for meeting challenging individual and team value targets.
• Provide support to the Sales Manager Enterprise Business and other team members where assigned (including coaching).
• Stay abreast of new industry developments and clients' market position.

Manage Risk Assessment

• Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training; e.g. NCA, FAIS and Competition Commission.
• Maintain customer records and accurate completion of applications and paperwork by capturing customer information on Appointment Manager and Customer Management Portal.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Manage the Not Fit For Processing listings for the KAMLS ensuring that error rates on submissions to Middle office for 2nd tier checking of all KAMLS documents are at a minimum. Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required
• Take ownership for obtaining and scanning of all KAMLS (Know your Customers and Anti Money Laundering) and other on-boarding documentation relevant to the customer (New and Existing customers).
• Ensure that all outstanding collateral conditions and conditions of credit grant are met
• Pro-actively manage customer credit reviews with assistance of Review Manager in order to mitigate possible credit risk and/ customer dissatisfaction due to credit limits not being renewed.
• Manage high risk customers by reviewing their accounts as per the Review Manager and negotiate reduction on facilities as per the review policy guidelines.
• Apply appropriate solutions according to the risk profile and credit appetite within the industry.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• NQF level 7 or equivalent B Degree in commerce/ marketing/finance
• At least 5 years of sales and relationship banking experience in a Commercial Banking environment.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.