Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- We’re seeking a dynamic Wealth Manager to join our Pretoria Team — individuals who bring Nedbank’s Connected Wealth vision to life. This role is pivotal in driving impactful growth, fostering collaboration, and shaping the future of integrated wealth management at Nedbank Private Wealth
- To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.
Job Responsibilities
- Formulate innovative solutions for our high net-worth clients on their wealth journey whilst being aware of markettrends and variables that may impact their investment plans
- Achieve predetermined sales targets across the business by identifying opportunities in the client base to advise clients on NPWs approved investment, risk and banking solutions
- Acquire new business for the portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share
- Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts,Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
- Maintain expert knowledge of all Nedbank Wealth's approved products, application procedures, processing, and timelines, whilst using this knowledge to drive relevant sales targets
- Inform and educate clients on products and services to ensure retention of existing clients, increasing sales revenue, and expanding the organisation's client base
- Collaborate successfully across all relevant areas to achieve shared goals
- Ensure compliance with relevant statutory, legislative, policy, and governance requirements
- Stay up to date with relevant legislative amendments and industry best practices, as well as the Company's internal compliance procedures
- Ensuring that the quality of advice remains high and consistent and in line with NPW's investment philosophy and approved products
- Contributing to sustaining a competitive edge through external networking, benchmarking, and representation on related forums
- Developing networks and build alliances to grow and strengthen internal support bases
- Provide support and coaching the wealth managers, paraplanners and other staff as required
- Lead team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Degree in Commerce/Finance/ Business Science etc
- Post Graduate Diploma in Financial Planning (essential)
- Certified Financial Planner (CFP) or studying towards CFP
- Regulatory FAIS Exams - RE5 (essential)
Essential Certifications
- FAIS representative and preferably a Key Individual
Minimum Experience Level
- 5 years related experience in Financial Planning/Wealth Management acquisitions/sales is essential
- RE5 certification is essential
Technical / Professional Knowledge
- Microsoft Office
- Client understanding (Wealth management)
- Cross and Up - selling
- Client retention
Behavioural Competencies
- Building Customer Relationships
- High-Impact Communication
- Driving for Results
- Aligning and Executing Sales Strategy
- Creating a Service Reputation
- Guiding Sales Opportunities
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Job Purpose
- Drive the execution of marketing plans within an agile squad environment by translating strategic objectives into actionable sprint deliverables.
- Ensure integrated campaigns are delivered on time, within scope, and to quality standards across multiple channels.
- Act as the operational anchor for the squad removing blockers, managing approvals, and enabling continuous optimisation so that marketing initiatives achieve measurable business and customer outcomes.
Key Responsibilities
- Campaign Delivery: Own end-to-end execution of marketing campaigns, ensuring timing plans, asset readiness, and approvals are met for on-time launches.
- Agile Ways of Working: Facilitate daily stand-ups, sprint planning, reviews, and retrospectives; maintain transparency through Jira boards and status reporting.
- Stakeholder Coordination: Collaborate with Marketing Leads, Tribe Leads, studio, agencies, and cross-functional teams to align priorities and resolve delivery challenges.
- Quality & Compliance: Uphold governance standards, brand guidelines, and regulatory requirements across all campaign outputs.
- Performance Optimisation: Implement AB testing, monitor in-flight performance, and drive adjustments to improve conversion and engagement metrics.
- Budget & Supplier Management: Track spend against plan, manage supplier deliverables, and report variances to ensure cost efficiency.
- Insights & Reporting: Consolidate post-campaign learnings and performance analytics to inform future sprints and continuous improvement.
People Specification
Essential Qualifications - NQF Level
- Diploma in marketing or project management
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma or Degree in Marketing, Communications, or related field.
Minimum Experience Level
- Minimum 5+ years in marketing roles and campaign execution.
- Proven ability to manage multi-channel campaigns (BTL and ATL) and deliver results in a fast-paced environment.
- Strong stakeholder engagement and agency management experience.
- Demonstrated capability in digital marketing, including SEO, paid social, and lead generation.
- Solid understanding of budget management, reporting, and supplier cost analysis.
- Familiarity with project management tools (e.g., JIRA – training available internally).
Technical / Professional Knowledge
- Accounting principles
- Communication Strategies
- Governance, Risk and Controls
- Decision-making process
- Company/Division/Cluster/Business Unit specific business knowledge
- Understanding of branding & brand building principles and techniques as drivers of marketing strategy
- Writing of briefs and verbal articulation thereof to internal and external stakeholders
- Good understanding of either Google or Adobe analytics including tagging, linking and tracking of customer journeys and digital marketing practices.
Behavioural Competencies
- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Initiating Action
- Innovation
- Work Standards
- Quality Orientation
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Classification
- Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors.
- Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. In house we have two main fund solutions. The first being the Core Range which follows a rules-based (passive) investment philosophy.
- We also have The Nedgroup Investments Best of Breed™ philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients.
- These fund managers are experts in their field of specialisation and we tend to partner with them for long periods of time giving them sufficient opportunity to deliver on their mandate objectives. We obsess about long-term performance and our top priority is to deliver a superior investment experience for our clients.
Job Purpose
- To assist estate administrator by supporting the administration process of an estate and doing office administrationin order to enable the achievement of financial targets as per business strategy.
Job Responsibilities
- Build and maintain relationships with external stakeholders by providing the necessary information.
- Complete documentation required for the estate administration to clients' needs.
- Meet turn-around times by building and maintaining relationships with internal stakeholders through sharing information and giving and receiving feedback.
- Complete allocated tasks by prioritizing tasks and adhering to set timeframes.
- Utilise resources within target levels by limiting stationary use and personal telephone/internet use.
- Complete daily tasks by complying to policies; processes and relevant legislation.
- Mitigate risk by reporting deviations from policies; procedures and standards.
- Manage work obstacles by seeking solutions; taking corrective action and escalating when required.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
- Contribute towards achievement of financial targets by delivering tasks within the set turn-around times.
- Limit office errors by complying to legislative requirements and instructions.
- Reduce rework by completing work according to standards and instructions.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management; department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.
- Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Legal Estate Administration Diploma.
Essential Certifications
- Fiduciary Institute of South Africa (FISA)
Minimum Experience Level
- 1-2 years experience in Financial andor Fiduciary Industry
Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Data analysis
- Business writing
- Relevant regulatory knowledge
Behavioural Competencies
- Building Customer Loyalty
- Work Standards
- Collaborating
- Technical/Professional Knowledge and Skills
- Managing Work
- Continuous Learning
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Job Purpose
- The AI Enablement Analyst will support the embedding of Artificial Intelligence into Client Operations and parts of HR, Marketing and Strategy (“the Business”) as part of CIB’s strategic AI journey.
- The role contributes to all three CIB AI streams—Individual Enablement, AI-Enabled CIB Workflows, and Group-Wide Transformation—by supporting AI literacy and adoption, assisting with the re-engineering and optimisation of middle-office processes, and contributing to group-wide AI execution, value tracking and programme visibility.
- The role sits within the middle office, supporting the Business deal execution and lifecycle management.
Job Responsibilities
AI enablement, adoption & superuser community support
(Stream 1 – individual enablement)
- Support the Business’s AI enablement initiatives by assisting with the uplift of AI literacy and practical AI usage across middle-office teams.
Coordinate and support the Business AI superuser community by:
- Assisting with the organisation of enablement sessions, forums and knowledge-sharing activities
- Supporting superusers with documentation, templates and example use cases
- Acting as an initial point of support for colleagues on basic AI usage and queries
Assist AI superusers and broader teams with:
- Prompt development
- Entry-level agent building and testing
- Understanding responsible AI usage and approved AI tool capabilities
- Support the embedding of AI usage into everyday workflows through communication, training support and change activities.
- Work closely with the Business leadership, AI champions and senior enablement resources to support adoption initiatives.
Process re-engineering & AI solution support
(Stream 2 – AI-enabled CIB workflows)
Assist in identifying and documenting opportunities within the Business where AI, automation or digital tools can:
- Reduce manual effort
- Improve turnaround times
- Enhance output quality
- Reduce operational and compliance risk
- Support diagnostics, ideation and co-creation sessions by preparing materials, capturing insights and documenting potential AI use cases.
Contribute to hands-on solution support by:
- Assisting with agent configuration and testing
- Supporting rapid prototyping activities
- Capturing user feedback and documenting solution concepts
- Work under guidance with technology and enablement partners to support solution development and refinement.
- Assist with documenting simplified, standardised and optimised middle-office workflows.
Group-wide transformation support
(Stream 3 – Group-wide transformation)
Support the Business’ alignment to group-wide AI strategic intent and prioritisation by:
- Assisting with the documentation and consolidation of the Business’ AI initiatives, use cases and priorities
- Supporting inputs into CIB and Group-level AI planning and prioritisation activities
Contribute to execution and governance activities by:
- Preparing and maintaining documentation required for AI governance and oversight forums
- Supporting adherence to agreed enterprise AI standards and controls
Assist with value realisation and tracking by:
- Collecting and consolidating metrics related to efficiency, quality, risk reduction and employee experience
- Supporting reporting into CIB and Group AI value tracking mechanisms
Support end-to-end ai programme visibility for client operations by:
- Maintaining accurate records of AI use cases, pilots and scaled solutions
- Assisting with preparation of updates, insights and playbacks for management and governance structures
Key deliverables
- Ongoing support to a functioning AI superuser community.
- Documented AI-enabled and re-engineered middle-office process improvements.
- Contributions to AI agents and tools embedded in Business workflows.
- Accurate tracking and reporting of AI adoption and realised value.
- Improved foundational understanding of AI capabilities, tools and responsible usage across the Business .
- Enhanced individual efficiency of Business staff through supported use of AI tools and agents.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree in technology, such as:
- Computer science / BSc Information Technology / Software engineering / Data science / related technical discipline
Essential Certifications
Preferred Certifications
- Blue Prism Associate Developer Certificate (Essential); Blue Prism Developer Certificate and Blue Prism Solution Designer Certificate (Preferred)
Minimum Experience Level
- Working knowledge of AI tools, particularly generative AI, agent-based solutions and productivity platforms (e.g. M365 Copilot or similar). Ability to develop fit for purpose agents.
- Exposure to process improvement, automation, digital transformation or continuous improvement concepts.
- Ability to learn and contribute to AI agents, workflows or automated solutions with guidance.
Advantageous
- Exposure to (domain knowledge of) financial services, PF, IB, TS, banking middle-office or regulated environments.
- Exposure to CIB Front office, i.e. Property Finance, Investment Banking, Transactional services or deal-related operations.
- Participation in communities of practice, innovation forums or digital enablement initiatives.
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant Software and system Knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Innovation
- Managing Work
- Quality Orientation
- Continuous Improvement
- Collaborating
- Positive Approach
- Technology Savvy
- Decision Making
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Job Purpose
- To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
- 2 years or more contact centre experience.
- Must have insurance experience.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Essential Qualification
- Certificate: Regulatory Examination / RE 5
- FAIS Certificate (120 Credits)
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
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Job Purpose
- As a Learning Designer and Developer, you will partner with the business to translate strategic priorities into effective, scalable learning solutions.
- Leveraging strong business acumen and learning design expertise, you will design and deliver human‑centred learning experiences that drive capability building, performance improvement, and tangible business value.
Job Responsibilities
- Apply expert learning experience design, consulting, and implementation capabilities to translate business strategies into high‑impact learning solutions.
- Collaborate with business subject matter experts (SMEs) and the Enterprise Learning Community, using design thinking principles to design and deliver digital, blended, and augmented learning experiences that create measurable business value.
- Lead end‑to‑end learning initiatives, from needs analysis and solution design through to post implementation and evaluation, ensuring continuous improvement and strong learning outcomes.
- Act as Squad Lead or squad member, when required, for large scale production of learning experiences, managing stakeholder relationships and driving a culture of continuous learning through the delivery of exceptional learner experiences.
- Select and apply appropriate learning methodologies and instructional strategies to suit the target audience, learning context, and business objectives.
- Design and develop effective instructional learning interventions across digital and blended modalities.
- Provide learning design consultation to stakeholders, contributing insights that enhance business processes, practices, and performance.
- Define scope of work, deliverables, timelines, and resource requirements through structured learning needs analysis.
- Partner with business to identify learning needs and determine the most effective delivery methods and media for learning transfer.
- Develop implementation plans and learning proposals, securing stakeholder approval and delivering agreed learning solutions.
- Identify and define graphical, multimedia, and content requirements in collaboration with stakeholders.
- Ensure learning interventions are appropriately positioned, aligned to business priorities, and fit for purpose.
- Advise on and guide decisions regarding in‑house development versus outsourced learning solutions.
Job Responsibilities Continue
- Generate innovative learning solutions by leveraging data from best practices, competitor analysis, client insights, SME input, and emerging learning technologies.
- Ensure learning services and solutions are delivered in line with agreed quality standards and governance requirements.
- Drive cost efficiency by minimising duplication, optimising design approaches, and maximising reuse of learning assets.
- Develop learning implementation plans that are financially viable, cost‑effective, and aligned with budgetary requirements.
- Ensure learning delivery methods and media are selected and designed to meet financial constraints while maintaining learning effectiveness.
- Evaluate learning solutions and programmes to assess efficiency, impact, and value‑add to the business.
- Build and maintain effective professional networks with internal and external stakeholders.
- Establish trusted relationships with stakeholders and clients to understand needs and deliver fit‑for‑purpose learning solutions.
- Demonstrate and embed the Nedbank vision and values, leading by example and contributing to continuous improvement of business processes and systems.
- Support the achievement of business and business unit strategies by ensuring learning solutions, systems, processes, and services are aligned to organisational objectives.
- Enable upskilling and continuous improvement by sharing knowledge, insights, and industry trends with team members and stakeholders.
- Stay abreast of developments in learning design, digital learning, and related fields to support ongoing professional and personal development.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant B-Degree or equivalent in Learning Experience Design or related field.
Minimum Experience Level
- A minimum of 5 years’ experience designing and developing end‑to‑end learning solutions, grounded in sound instructional design principles and delivered across digital, blended, and instructor‑led environments.
- Demonstrated experience delivering learning solutions that address complex business needs and drive measurable performance or capability outcomes.
- Strong applied expertise in instructional design, learning experience design, and user‑centred (UI/UX) design, with hands‑on experience using modern learning technologies and platforms.
Technical / Professional Knowledge
- Business terms and definitions
- Client service management
- Cluster specific operations
- Employee training/development
- Governance, Risk and Controls
- Industry trends
- Methods for measuring training effectiveness
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Training design
- Training effectiveness principles
- Training evaluation procedures
- Business writing skills
- Product Knowledge
- Management information and reporting principles, tools and mechanisms
- Cluster Specific Operational Knowledge
- Business Acumen
- Adjusting to a new work process
- Training Material development
- Develop training material
- financial principles
- learning and development
Behavioural Competencies
- Adaptability
- Continuous Learning
- Innovation
- Stress Tolerance
- Managing Work
- Quality Orientation
Closing Date: 18 March 2026
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Job Purpose
- To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.
Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention and cross-selling of bank products.
- Support the achievement of the business strategy, objectives and values.
- Achieve entrenched sales objectives and targets for branch/ market.
- Manage all sales related leads efficiently and timeously .
- Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
- Ensure compliance to operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Achieve effective BROTA compliance.
- Manage Frauds and Losses for Branch/ market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieved the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Lead:
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals.
- Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage and track staff performance and apply corrective action where applicable.
- Manage staff leave requirements.
- Manage staff on-boarding process for staff to become proficient.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Manage staff resources to ensure team efficiency, productivity and full participation.
Essential Qualifications - NQF Level
Preferred Qualification
- An approved FAIS qualification (i.e. Banking or Sales)
Minimum Experience Level
- 1 - 2 years Sales and service banking experience
Technical / Professional Knowledge
- Relevant regulatory knowledge
- Customer service principles
- Staff resource planning
- Change management
- Governance, Risk and Controls
- Nedbank policies and procedures
Behavioural Competencies
- Coaching the Sales Team
- Delegation and Empowerment
- Motivating the Sales Team
- Creating a Culture of Trust
- Building Customer Relationships
- Guiding Sales Transformation
- Broadening Business Value
Closing Date: 19 March 2026
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Job Purpose
- To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Nurture strong, long-standing client relationships.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the convenience, security and functionality of self-service solutions.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Discover client's needs through connecting, understanding and delivering financial solutions with care.
- Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Identify cross-selling opportunities through client engagement and quality conversations.
- Facilitate the sales process by informing clients of the product features and benefits.
- Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
- Provide complete solution to clients by networking and collaborating with internal stakeholders.
- Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
- Identify and recommend opportunities to enhance processes, systems and policies.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Achieve business objectives and identify and execute on quality sales leads.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.
Minimum Experience Level
- 4 - 5 years Retail/Banking Client Service, Sales, Relationship experience
- 4 - 5 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Successfully completed NQF Level 5 or Higher in a Financial, Business or Banking-related field (FAIS Approved Qualification)
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Closing Date: 18 March 2026
go to method of application »
Job Purpose
- Performs business and systems analysis, designs, implements, configures, supports and maintains SAP system. Plays a fundamental role in realisation of business benefits across multiple functional areas or modules in the SAP system. Also involved in solution design and system integration.
Job Responsibilities
- Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
- Plans and prioritise work outputs with a realistic sense of time a resources involved and in conformance to programming and/or configuration standards and /or documentation in line with best practices.
- Investigate and propose enhancements which will result in improved performance.
- Responds to customers with the appropriate level of urgency.
- Manage own work and time to achievement of project/deliverables.
- Takes ownership in ensuring that customers expectations are met.
- Customer liaison into business.
- Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
- Highlights potential project or solution risks and issues to project management.
- Acts in a functional integration specialist role across various SAP disciplines.
- Provide and develop new proposals to key stakeholder.
- Provide Industry solutions and bets practices knowledge to clients.
- Maintain and expand client contact as a high level and build credible relationship with key client personnel.
- Actively support other team members on projects as well as SAP internal tasks.
- Share knowledge.
- Prioritise and/or integrate multiple projects /tasks concurrently.
- Provide input to highlight inter dependencies between projects and support.
- Consult on project activities leading to the implementation of the requirements by applying project management principles across multiple projects.
- Consult on SDLC processes.
- Provide direction on all aspects of SAP systems and integration thereof.
- Identify and Mitigate risk.
- Drive problem resolution.
- Involved in pre- project planning e.g. determining scope and solution.
- Keep up to date on Nedbank strategy and SAP technologies.
- Accountable for own activities and performance.
- Takes a disciplined approach and works effectively towards clear objectives and prioritises.
- Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
- Uses and share information from different sources to aid in problem solving.
- Effectively resolves complex problems using creative approaches outside area of expertise.
- Maintain and sharing team knowledge.
- Continually develop core skills, cross-functional expertise and business knowledge.
- Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
- Responsible for contributing to professional development of consultants.
- Play a role in the recruitment of new consultants.
- Participate in Nedbank Culture building initiatives
- Participate and support corporate social responsibility initiatives.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bcom/IS/IT ENG/BSc/Com Science related degree
Preferred Certifications
- Preferably certified in more than one SAP module / ASAP & Solution Manager certifications
Minimum Experience Level
- 8 to 10 years SAP Functional Experience
Technical / Professional Knowledge
- Architecture Modeling
- IT Infrastructure Architecture
- Principles of project management
- Microsoft Office
- Business analysis
- Presentation Skills
- business consulting and facilitation skills
- System Development Life cycle(SDLC)
- ASAP
- Problem solving skills
Behavioural Competencies
- Building partnerships
- Coaching
- Communication
- Customer Focus
- Strategic Influence
- Innovation
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Closing Date: 19 March 2026
go to method of application »
Job Purpose
- Performs business and systems analysis, designs, implementconfigures, supports and maintains SAP system. Plays a role in realisation of business benefits under limited direction, in multiple functional areas or modules in the SAP system.
Job Responsibilities
- Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
- Plans and prioritise work outputs with a realistic sense of time and resources involved.
- Ensures conformance to programming and/or configuration standards and /or documentation in line with best practices.
- Investigate and propose enhancements which will result in improved performance.
- Responds to customers with the appropriate level of urgency.
- Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
- Takes ownership in ensuring that customers expectations are met.
- Customer liaison into business.
- Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
- Highlights potential project or solution risks and issues to project management.
- Actively support other team members on projects as well as SAP internal tasks.
- Participate in knowledge sharing.
- Prioritise and/or integrate multiple projects /tasks concurrently.
- Provide input to highlight inter dependencies between projects and support.
- Deliver all project activities leading to the implementation of the requirements by applying project management principles.
- Deliver as per approved SDLC.
- Provide direction, configure and maintain the SAP system and provide support through alignment to the standards processes and procedures.
- Assist other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
- Identify and Mitigate risk.
- Apply problem solving skills to resolve identified problems.
- Keep up to date on SAP and Nedbank strategy.
- Takes a disciplined approach and works effectively towards clear objectives and prioritises.
- Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
- Uses information from different sources to aid in problem solving.
- Effectively resolves complex problems using creative approaches outside area of expertise.
- Maintain and sharing team knowledge.
- Continually develop core skills, cross-functional expertise and business knowledge.
- Participate in Nedbank Culture building initiatives,
- Participate and support corporate social responsibility initiatives.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bcom/IS/IT ENG/BSc/Com Science related degree
Essential Certifications
Preferred Certifications
- Relevant SAP module certification
Minimum Experience Level
- 3 - 5 years SAP Functional experience
Technical / Professional Knowledge
- SAP System
- SAP Architecture
- Project Management
- Microsoft Office
- Business analysis
- Presentation Skills
- business consulting and facilitation skills
- System Development Life cycle(SDLC)
- ASAP
- Problem solving skills
Behavioural Competencies
- Managing Work
- Quality Orientation
- Decision Making
- Continuous Improvement
- Continuous Learning
- Innovation
Closing date: 20 March 2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
- Matric / Grade 12 / National Senior Certificate
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Closing date: 18 March 2026
go to method of application »
Job Purpose
- To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
Technical / Professional Knowledge
- Communication Strategies
- Negotiation skills
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Data Analysis and Interpretation
- Relevant software and systems knowledge
Behavioural Competencies
- Account Planning
- Targeting Sales Opportunities
- Driving Successful Customer Engagements
- Sales Negotiation
- Business Acumen
- Building Trusting Relationships
Closing Date
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Closing Date
go to method of application »
Job Purpose
- To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s
Job Responsibilities
- Create and maintain documentation of work delivered and knowledge artefacts which will be handy for BAU support of the projects implemented.
- Facilitating discussions to obtain approval on designs based on documented requirements from all stakeholders.
- Design and implementation of Blaze Advisor rule repositories Blaze Advisor rule writing and testing.
- Understanding and communicating both business and technical objectives/requirements from multiple perspectives including business view and internal development view.
- Coordinating effort with offshore development team.
- Building relationships with a broad spectrum of stakeholders from senior executives to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.
- Delivering checks on existing Blaze Advisor rule repository implementations.
- Configuring and implementing rule repository testing frameworks.
- Constantly seeking out and improving product and technical knowledge.
Preferred Qualification
Preferred Certifications
- Certificate in relevant Technology or Domain
Minimum Experience Level
- Min 8 years IT Experience with 5 years in relevant technologies or domains
- Proficient in object-oriented development language (Java / .Net / C# developer) (5+ Years) (Must Have)
- Has exposure to Git (Must Have)
- Has written automated tests and is familiar with Junit (Advantageous)
- Familiarity with Azure (Advantageous)
- Proficient in FICO Blaze Advisor version 7.x (Optional)
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
go to method of application »
Job Purpose
- To ensure that Nedbank realises the business benefits of improved quality and profitability through enhanced measurement and management from value-add analytics; in line with the business strategy.
Job Responsibilities
- Building trusting relationships with stakeholders at an Exco and Manco level to gain credibility and maintain reputation through Consistent delivery of quality output.
- Build partnerships with clients (Nedbank Capital and Group) to understand the business needs and manage expectations through communication and influence.
- Develop collaborative relationships consultants by working with them on special projects Develop professional internal relationships through collaboration and support within the broader team.
- Consolidate; analyse; interpret and provide high quality market intelligence and analysis to Nedbank Capital Management through competitor analysis; market intelligence and reporting.
- Ensure the timeous completion and delivery of input to various management reports by setting realistic expectations given the constraints at handManage the annual risk based budgeting process by reviewing and completing the risk based budgeting process on a quarterly basis.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure the successful implementation of special projects by effectively managing them on an ad hoc basis Continuously improve the annual; interim and pillar 3 reporting process to ensure high quality output on a consistent basis by challenging and reviewing the status quoEnsure that the monthly Opcom report is of high quality and completed timeously by optimising the monthly Opcom process while continually looking to add new metricsAssist the Strategy team by processing various strategy requests when needed.
- Develop and monitor Exco scorecards; while also ensuring that it is aligned to the strategic initiatives within Nedbank Capital through preparing the scorecards on an annual basis.
- Develop analytics dashboards for measuring and monitoring performance across the different portfolios within Nedbank Capital by engaging with business.
- Develop and submit Nedbank Capital risk appetite dashboards for measuring and monitoring performance across lending and investing activities to the relevant forum by preparing the dashboards on a monthly basis and engaging the Risk Department to look to refining the dashboard with new metrics.
- Develop an Africa analytics dashboard for measuring and monitoring of Africa activities by engaging with business and Finance to ensure that all relevant input is taken into account.
- Ensure the successful implementation and management of the efficiency portfolio on behalf of Nedbank Capital by setting up and managing the Efficiency forum.
- dentify training courses and career progression for self through input and feedback from management.
- Uplift the skills of the research team by mentoring and training othersEnsure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team during formal and informal interaction.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 3-5 years’ experience in a similar role within an Investment/ Merchant/ Corporate Bank
Technical / Professional Knowledge
- Business writing
- Change management
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Decision-making process
- base II
Behavioural Competencies
- Adaptability
- Building Customer Loyalty
- Communication
- Initiating Action
- Work Standards
- Managing Work
Method of Application
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