The Centre for Public Service Innovation (CPSI) was established in 2001 by the Minister for the Public Service and Administration. In 2008 it was re-launched as the first Government Component to be established in terms of the Public Service Act, as amended in 2007.
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A Senior Certificate/Grade 12 certificate. A recognised National Diploma (NQF level 6) in ICT or equivalent. Knowledge in IT service support-related competencies, including cloud hosting (added advantage). Knowledge in ICT Service Desk and/or ICT Incident Management, knowledge of server support network administration.
Knowledge of technical, hardware, and software support. Good understanding of network types including LAN, WAN, and point-to=point. Knowledge of firewalls, endpoint security and security gateways. Ability to work under pressure.
DUTIES
Provide effective and efficient support to the ICT unit. Assist in the day-to-day ICT operations and infrastructure support. Support the organisation’s ICT and cybersecurity environments.
Ensure adherence to and implementation of ITM related policies and procedures. Provide minute-taking support for ICT project related to the unit. Willingness to travel outside normal working hours when required.
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