The Office of Health Standards Compliance (OHSC) is an independent body established in terms of the National Health Amendment Act of 2013 to ensure that both public and private health establishments in South Africa comply with the required health standards.
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Assistant Director: Complaints Centre and Assessment
A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body / council.
A minimum of 5 years’ experience in direct patient care. Knowledge of customer service process, healthcare statutes and health standards. Good communication skills (written and verbal).
Planning and organizational skills.
Computer and report writing skills.
A valid driver’s licence.
A post-graduate qualification in Public Health or Quality Assurance will serve as an advantage.
Experience in managing healthcare or quality assurance services will serve as an added advantage.
Duties:
Support the complaints screening framework and strategy.
Coordinate and administer the review of complaint registration, resolutions and transfers
Manage the screening of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints.
Collaborate with other OHSC units and external stakeholders in the management of complaints.
Compile an assessment report for the preliminary evaluation including the following: facts of the case; Issues; rules or provision contravened & Make recommendations
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts.
Applications should be submitted for the attention of Mr M. Mavotsho, Office of Health Standards Compliance via:
Email: [email protected] (Kindly indicate the name of the position and the reference number in the subject line of your email)
Hand-delivery or courier to: Reception at the OHSC building, No. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001
Posted applications to: Private Bag x21, Arcadia, 0007
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by:
A CV in which the experience is comprehensively detailed
Copies of certified qualification certificates (including matric)
ID
Driver’s licence
Professional registration (where applicable)
Applicants must have foreign qualifications and national certificates evaluated by SAQA and submit proof of evaluation with their applications.
Applications received after the closing date and those that do not comply with the requirements will not be considered.
The OHSC reserves the right not to fill the above post.
Correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful.
Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
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