Assistant Front Office Manager - Green Point at Status Staffing

REQUIREMENTS:

• 3 Years’ experience
• Hotel Diploma or Certificate advantageous
• Computer Literate in Opera and Micros, Microsoft Word, Excel and Outlook
• Attention to detail
• Leadership Skills
• Customer Service Orientated
• Target driven and motivated

DUTIES:

Operations:

• Provide necessary support and instruction to the Front Office Team
• Deal effectively with guest complaints on a daily basis and to problem solve constructively
• Assist in managing and monitoring the Front Office administration specifically Debtors and Zero status accounts
• Ensure guest invoicing is being captured correctly as per the hotel’s PMS and that all pits are being check the evening prior to check out
• Rostering staff to ensure maximum efficiency during busy periods specifically during morning check-out and afternoon check-in periods and ensuring FOM and / or an assistant is available during these periods
• Assist in training and developing reception and porter staff
• Ensure switch board is manned at all times and completing duties to the hotels set standard
• Liaise between Housekeeping Manager and Front Office ensuring relevant rooms are timeously prepared for arrivals 

Financial Controls:

• Ensure all billing is completed timeously and accurately
• Ensure monthly invoicing and statements are sent to debtors with 30 day accounts
• Spot checking night audit reconciliations and Void reports 

Staff Management:

• Provide effective leadership through professional man-management and encouragement of all subordinates
• Ensure all staff are fully cognizant of the companies’ rules and regulations and that they are being upheld at all times