Assistant General Manager at Spur Corporation

Key Responsibilities

Total Guest Experience

• Ensure all guests receive outstanding service, addressing any issues or concerns promptly and effectively.
• Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance the overall dining experience.
• Uphold and enforce the restaurant's service standards, ensuring all staff align with the vision of delivering an exceptional guest experience.

Financial Management

• Assist in managing the restaurant’s budget by monitoring expenses, revenue, and profitability.
• Implement and oversee cost control measures to optimize profitability while maintaining high service and quality standards.
• Review and analyze financial reports (sales, labor costs, inventory levels) and provide recommendations for improvement.

Administration and KPI Management

• Oversee daily administrative tasks such as scheduling, inventory management, and compliance with health and safety regulations.
• Track and analyze key performance indicators (KPIs) to assess restaurant performance and identify areas for improvement.
• Prepare and present regular reports on operational and financial performance to the GM.

Planning and Execution

• Collaborate with the GM to develop and execute strategic plans that align with the restaurant's business goals and objectives.
• Ensure the effective implementation of operational strategies, including menu changes, service improvements, and special events.
• Address and resolve operational challenges promptly, implementing solutions to improve overall restaurant performance.

Training and Development

• Assist in developing and delivering training programs for new hires and existing staff to ensure they meet the restaurant’s standards.
• Monitor staff performance and provide feedback, coaching, and support to foster professional growth and development.
• Identify and nurture potential future leaders within the team to build a strong and capable workforce.

Business Acquisition and Campaign Activation

• Contribute to efforts aimed at acquiring new business and increasing the customer base through networking, promotions, and community engagement.
• Support the planning and execution of marketing campaigns and special promotions to drive sales and attract new guests.
• Assist in analyzing market trends and the competitive landscape to identify opportunities for business growth and development.

Qualifications

• Proven experience in restaurant management or a similar role with a strong understanding of restaurant operations and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial data and make data-driven decisions to improve business performance.
• Strong organizational and multitasking abilities to handle the demands of daily operations.
• Experience in training and developing staff to meet performance expectations and uphold company standards.
• Knowledge of marketing strategies, business development, and customer acquisition techniques.