Assistant, M&BD Systems (12 Months FTC) at Hogan Lovells

Purpose

• Responsible for maintaining data quality for all marketing systems and support internal clients in use of systems through responding to intake requests, training and resource documentation.

Key Performance Areas and Accountabilities

General

• Maintain and update training materials and resources as needed
• Assist with monitoring and responding to queries in the team mailbox
• Support team in completing technology requests in a timely manner.
• Organize and update team documentation
• Assist with pulling data and stats for reporting purposes
• Review and maintain data accuracy across systems
• Support and understand business and internal client needs
• Assist with system technical issues and testing

M&BD Systems

• Update the firm’s CRM database with relevant data
• Research client and prospect’s contact information
• Enhance the CRM database with additional information that the firm relies on for business development purposes
• Create and upload email lists from the CRM database to the firm’s e-marketing tool as required
• Provide accurate CRM and digital marketing reporting across various platforms
• Update contact information from various team mailboxes
• Review and approve contact update tickets
• Assist internal users in their e-communications efforts by troubleshooting technical issues
• Support internal users on campaign creation and formatting
• Provide support on survey creation and set-up
• Liaise with the relevant marketing and BD lead(s) to make the requisite updates to the experience database as needed
• Review and maintain content in the firm’s pitch system

Requirements Profile

Education

• Grade 12 or equivalent (NQF 4) - Essential
• Degree/ Diploma or equivalent tertiary qualification (NQF 6/7) – Essential

Mental & Environmental / Legal Requirements

• This position demands exceptional quality, attention to detail, and strict adherence to pre-determined deadlines in a high pressure environment
• Ability to deliver on tasks independently
• Must have a clear criminal record

Experience

• 1 years’ CRM experience at Operational level
• 1 years’ Data Capturing/Administration experience at Operational level
• 1 years’ Marketing Systems IT/Technology experience at Operational level

System Skills

• MS Office – Beginner to Advanced (Required)
• HTML – Beginner to Advanced (Preferred)
• CRM Software – Beginner to Advanced (Preferred)
• Database Software – Beginner to Advanced (Preferred)
• E-communications Software – Beginner to Advanced (Preferred)

Knowledge and Skills

• CRM database management
• CRM software/tools/applications
• Client research
• Business development practices
• Digital marketing practices
• Reporting on trends
• Stakeholder engagement and relationship management at all levels

Behavioral Competencies

Good listening, written and verbal communication skills

• Performing as part of a team, leadership and dealing effectively with others/ internal clients
• Contribution to firm's success and understanding business needs of a professional service firm
• Developing self and personal effectiveness, initiative and creative problem solving, reliability and efficiency and firm-mindedness