Assistant Manager Sales Technical Expert at Toyota

Purpose                                             

• A vacancy exists in the Toyota Centre of Technical Excellence area (TCOTE), Technical Services which forms part of the Customer Service Division.

KEY JOB FUNCTIONS:

• Completing and managing Parts Recovery Requests issued by TMC or TSAM QAD within the required target timing.
• Completing and managing Parts Test Requests issued by TMC or TSAM QAD.
• Support of Technical Managers & Regional Technical Managers when Pre-Delivery Corrections, Technical Investigations or Field Actions are required.
• Work on vehicles in a workshop facility when required.
• To function in a team and support fellow members in a technical environment.

QUALIFICATIONS AND EXPERIENCE:

• NQF 5 level qualification (240 credits - level 8 framework) in Mechanical Engineering.
• Trade Test Diploma (Technical Diploma) - Qualified Technician - Trade test passed in both theory and practical.
• Team GP 2 / Diagnostic level or higher
• Working experience as a qualified technician (Toyota dealer would be an advantage).
• Diagnostic fault finding and electrical fault tracing & repair
• Use of all diagnostic measuring equipment
• Accurate recording of investigation information
• Computer experience in Microsoft Office.

COMPETENCIES:

• Accurate Information gathering and analysis.
• Awareness and commitment to our mission.
• Awareness of situations and decisiveness.
• Communication and sharing of mid-to-long-term plans.
• Creation of innovation vision.
• Establishing framework and systems for organizational review.
• Feedback of evaluation and long-term development of others.
• Strategic review of work methods.
• Negotiation and good communication.
• Relationship building.
• Motivating & Integrating.

IMPORTANT DIMENSIONS:

• Prioritizing.
• Toyota way.
• Analytical.
• Attention to detail.
• Strong communication skills (Verbal & Written).
• Initiative.
• Customer oriented.