Assistant Manager :Sales Technical Expert at Tych Business Solutions

KEY PERFORMANCE AREAS:

• Completing and managing Parts Recovery Requests issued by TMC or TSAM QAD within the required target timing.
• Completing and managing Parts Test Requests issued by TMC or TSAM QAD.
• Support of Technical Managers & Regional Technical Managers when Pre-Delivery Corrections, Technical Investigations or Field Actions are required.
• Work on vehicles in a workshop facility when required.
• To function in a team and support fellow members in a technical environment.

QUALIFICATIONS AND EXPERIENCE:

• N5/NQF 5 level qualification (240 credits – level 8 framework) in Mechanical Engineering and relevant qualifications OR Trade Test Diploma (Technical Diploma) – Qualified Technician – Trade test passed in both theory and practical + Team GP 2 / Diagnostic level or higher
• Working experience as a qualified technician (Toyota dealer would be an advantage).
• Diagnostic fault finding and electrical fault tracing & repair
• Use of all diagnostic measuring equipment
• Accurate recording of investigation information
• Computer experience in Microsoft Office.

COMPETENCIES:

• Accurate Information gathering and analysis.
• Awareness and commitment to our mission.
• Awareness of situations and decisiveness.
• Communication and sharing of mid-to-long-term plans.
• Creation of innovation vision.
• Establishing framework and systems for organizational review.
• Feedback of evaluation and long-term development of others.
• Strategic review of work methods.
• Negotiation and good communication.
• Relationship building.
• Motivating & Integrating.