Assistant Restaurant Manager at Mama Shelter

Job Description

THE MISSION

• You are the right hand to the heartbeat of Mama’s restaurant and bar experience 
• As Assistant Restaurant Manager, you help bring energy, structure, and flow to every service—ensuring the floor runs smoothly, the team feels supported, and every guest experience is unmistakably Mama.
• You are present on the floor, not behind a desk, leading in real time, solving in the moment, and helping turn every service into a vibrant, social experience 

Here’s what you’ll be responsible for:

Guest Experience Champion

• Support the delivery of a consistently high-energy, memorable dining experience across all services
• Engage with guests, build rapport, and ensure every interaction reflects Mama’s bold personality
• Step in to resolve guest feedback quickly, positively, and with personality

Operational Support Leader

• Support daily restaurant operations including service, opening, closing, and floor management
• Ensure smooth coordination between kitchen, bar, and front-of-house teams
• Help maintain strong service flow, cleanliness, and readiness across all areas

Commercial Support Driver

• Assist in achieving revenue and profitability targets through strong service execution
• Monitor sales trends, upselling opportunities, and service efficiency
• Support control of labour, wastage, and operational costs in line with targets

Team Motivator & Floor Leader

• Lead by example on the floor, supporting and energising the team during service
• Assist in training, onboarding, and continuous coaching of front-of-house team members
• Help build a culture of pride, personality, and performance

Collaboration Partner

• Work closely with Culinary, Bar, Events, and Marketing teams to ensure smooth service delivery
• Support execution of activations, promotions, and special dining experiences
• Ensure alignment between brand vision and day-to-day operations

Standards Keeper

• Support maintenance of Mama’s service standards across all guest touchpoints
• Ensure consistency in presentation, cleanliness, and service delivery
• Help identify and escalate operational gaps quickly and effectively

Energy & Floor Presence Driver

• Stay highly visible on the floor during service, setting the tone and pace
• Support the atmosphere of the venue through guest engagement and team energy
• Help create a lively, social, and unforgettable dining environment

WHAT SUCCESS LOOKS LIKE

• A smooth, high-energy restaurant service where the team feels supported and confident
• Consistently strong guest feedback and repeat visitation
• A motivated FOH team delivering personality-led service
• Seamless daily operations with strong alignment between kitchen, bar, and floor

Qualifications

MADE FOR YOU… ONLY IF 

• You have solid Food & Beverage experience in hospitality 
• You come from lifestyle, luxury, or high-volume experiential brands 
• You are a natural floor leader who leads by example 
• You are commercially aware with a good understanding of revenue and cost control 
• You thrive in fast-paced, high-energy environments 
• You are operationally strong and love being actively present during service 
• You are a great communicator and team motivator 
• You are passionate about guest experience and creating memorable moments 
• You can juggle multiple priorities without losing focus or energy 

YOUR LITTLE EXTRAS

• Pre-opening experience? Big plus 
• Lifestyle or branded restaurant experience? Even better 
• You understand how to turn great service into a vibe, not just a process 
• You bring energy, structure, and Mama personality every day