Fresh Jobs at Mama Shelter

Job Description

THE MISSION

• You’re the person who makes sure Mama’s people grow, thrive and love what they do 
• As our People Development Manager, you’ll bring Mama’s culture to life through learning, development and meaningful team experiences. You’ll help our people build confidence, sharpen their skills and unlock what they’re capable of — while keeping everything bold, playful and authentically Mama. 
• You don’t just organise training — you create moments that make people better.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Learning & Development Champion

• Design and deliver engaging learning and development programmes aligned with Mama’s culture and business priorities
• Identify development needs across departments and create practical solutions
• Coordinate onboarding, induction and ongoing learning experiences
• Ensure mandatory training and compliance requirements are delivered effectively

Culture & Engagement Builder

• Bring Mama’s personality, values and ways of working to life through people initiatives
• Create fun, relevant and memorable team experiences that build connection and belonging
• Support engagement initiatives, recognition programmes and internal communications
• Keep a close pulse on team sentiment and identify opportunities to strengthen the employee experience

Talent Development Partner

• Support managers in identifying and developing high-potential talent
• Coordinate career development, succession planning and internal mobility initiatives
• Encourage a strong culture of coaching, feedback and continuous development
• Help team members understand opportunities to grow within Mama and the wider Ennismore family

Leadership Coach & Partner

• Partner closely with HODs and managers to understand their people-development priorities
• Coach leaders on effective feedback, performance conversations and team development
• Build managers’ confidence as people leaders
• Provide practical support on individual development plans and performance improvement

Learning & Performance Expert

• Track learning activity, participation, completion and effectiveness
• Monitor training KPIs and engagement metrics
• Gather feedback and continuously improve learning programmes
• Ensure development initiatives deliver meaningful impact for both people and the business

Brand & Culture Connector

• Work closely with People & Culture and operational teams to ensure learning supports Mama’s commercial and guest experience objectives
• Collaborate with external partners and training providers where relevant
• Support wider Ennismore learning and talent initiatives
• Ensure Mama’s culture remains consistent while allowing its personality to shine

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong Learning & Development / People Development experience, ideally within hospitality 
• You’re passionate about helping people grow and genuinely enjoy seeing others succeed
• You’re a confident facilitator who can engage everyone from new joiners to senior leaders
• You bring energy, creativity and personality into your learning experiences 
• You’re comfortable coaching managers and challenging them constructively when needed
• You understand how to translate business needs into practical people-development solutions
• You’re organised and commercially minded, with strong follow-through
• You can balance structure and compliance with creativity and fun
• You’re confident using learning platforms, engagement tools and people-development metrics
• You thrive in fast-paced, high-energy and people-focused environments 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with lifestyle, luxury or design-led hospitality brands
• Experience developing leadership or emerging-talent programmes
• Strong facilitation and public-speaking skills
• Experience with succession planning, talent reviews or internal mobility
• You’re naturally curious, approachable and constantly looking for better ways to develop people
• You bring Mama energy — bold, inclusive, playful and authentic 

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Job Description

THE MISSION

• You’re one of the people who makes Mama’s kitchen come alive. 
• As our Chef de Partie, you’ll take ownership of your section, keeping standards high, the pace moving and every plate leaving the kitchen exactly as it should.
• You’re hands-on, organised and passionate about food — someone who knows that great dishes come from great ingredients, strong teamwork and attention to detail.
• You don’t just cook — you help create the Mama experience, one plate at a time.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Your Section, Your Kitchen

• Take responsibility for your assigned section and ensure smooth day-to-day operations.
• Prepare and cook dishes consistently to Mama’s recipes, presentation and quality standards.
• Maintain strong mise en place and ensure your section is fully prepared for service.

Service Champion

• Work efficiently during busy service periods while maintaining quality and consistency.
• Ensure dishes are prepared and delivered within the required timeframes.
• Communicate clearly with the Sous Chef, Chef de Cuisine and wider kitchen team.

Quality & Presentation

• Follow recipes, portion controls and presentation standards.
• Maintain high standards of taste, freshness, temperature and presentation.
• Ensure all food is handled and stored correctly.

Hygiene & Safety Guardian

• Maintain a clean, organised and safe workstation at all times.
• Follow HACCP, food safety, hygiene and health & safety procedures.
• Ensure equipment and work areas are cleaned and maintained throughout service.

Stock & Cost Conscious

• Monitor ingredients and stock levels within your section.
• Minimise waste through proper preparation, storage and portion control.
• Report shortages, quality issues or wastage to the relevant chef.

Team Player

• Support colleagues across the kitchen when required.
• Help train and guide Commis Chefs and junior team members.
• Contribute to a positive, respectful and collaborative kitchen culture.

Qualifications

MADE FOR YOU… ONLY IF 

• You have previous experience as a Chef de Partie or in a similar kitchen role.
• You have strong knowledge of your section and solid culinary fundamentals.
• You’re organised, disciplined and able to work calmly under pressure.
• You care about quality, consistency and presentation.
• You understand food safety, hygiene and HACCP standards.
• You’re a team player who communicates well and is happy to support others.
• You’re hands-on, reliable and take pride in what you put on the plate.
• You’re comfortable working in a fast-paced, high-energy environment.

YOUR LITTLE EXTRAS 

• Experience in a lifestyle, luxury, casual dining or design-led hotel/restaurant.
• Pre-opening experience? Big plus. 
• Experience working across different cuisines or high-volume operations.
• A genuine passion for food, creativity and hospitality.
• You bring Mama energy — curious, confident, collaborative and never afraid to get stuck in. 

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Job Description

THE MISSION

• You’re the person who keeps Mama running smoothly behind the scenes  — making sure every room, fixture, and technical detail works exactly as it should.
• As our Rooms Technician, you’re hands-on, solution-focused, and always ready to jump in. From a flickering light to a stubborn AC unit, you make sure our guests experience nothing but comfort, even when they never see the work behind it. 
• You don’t just fix things — you keep Mama’s world moving.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Technical Troubleshooter

• Carry out preventive and corrective maintenance across guest rooms and related areas
• Respond quickly to technical faults and guest room maintenance requests
• Diagnose and resolve issues across electrical, plumbing, HVAC, carpentry and general building systems
• Ensure all repairs are completed safely, efficiently and to a high standard

Guest Comfort Guardian

• Ensure guest rooms are fully operational, comfortable and presented to brand standards
• Attend to maintenance requests promptly and professionally
• Minimise room downtime and support a seamless guest experience
• Work discreetly and respectfully when entering occupied rooms

Preventive Maintenance Pro

• Complete scheduled inspections and preventive maintenance programmes
• Identify potential issues before they become guest-impacting problems
• Maintain accurate records of completed works, faults and follow-up actions
• Escalate major technical concerns to the Engineering team

Team Player

• Work closely with Housekeeping, Front Office and Engineering to resolve room-related issues
• Communicate clearly on outstanding repairs and room status
• Support the wider Engineering team with day-to-day operational requirements
• Be a reliable and approachable point of contact for colleagues across the hotel

Safety & Standards Champion

• Follow all health, safety and environmental procedures
• Ensure maintenance work is carried out in line with hotel standards and local regulations
• Use tools, equipment and chemicals safely and responsibly
• Maintain a clean and organised work area

Qualifications

MADE FOR YOU… ONLY IF 

• You have previous Engineering / Maintenance experience in a hotel or hospitality environment 
• You have hands-on experience maintaining guest rooms and hotel facilities
• You have good knowledge of electrical, plumbing, HVAC and general maintenance
• You are practical, hands-on and confident troubleshooting technical issues 
• You have a strong eye for detail and take pride in getting things right
• You understand that speed matters when a guest’s comfort is involved 
• You are organised, reliable and able to prioritise multiple maintenance requests
• You communicate clearly and work well with different departments
• You take health, safety and compliance seriously
• You are comfortable working in a fast-paced, high-energy hotel environment

YOUR LITTLE EXTRAS 

• Pre-opening hotel experience? Big plus 
• Experience with lifestyle, design-led or luxury hospitality brands
• Knowledge of hotel engineering systems and maintenance software
• Multi-skilled across several technical disciplines
• You’re naturally curious and enjoy figuring out how things work
• You bring a hands-on, can-do Mama attitude — calm under pressure, quick to respond and always ready to get stuck in 

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Job Description

THE MISSION

• You’re the person who keeps Mama’s People & Culture world organised, connected and full of good energy 
• As our People & Culture Coordinator, you’ll be at the heart of the team — supporting everything from onboarding and team member queries to engagement activities and day-to-day P&C administration.
• You’re the friendly face people can count on, making sure the little things are taken care of so our people can focus on doing what they do best. 
• You don’t just support P&C — you help create the Mama experience for our people.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Team Member Experience Champion

• Support a warm, engaging and seamless team member journey from onboarding onwards
• Be a friendly and approachable point of contact for everyday P&C queries
• Support team members with policies, procedures, benefits and general requests
• Help create an environment where everyone feels welcomed, valued and included

P&C Operations Pro

• Support the day-to-day administration of the People & Culture function
• Maintain accurate employee records, files and P&C documentation
• Prepare letters, certificates, reports and other employee documentation
• Support attendance, leave and other people-related administration
• Ensure all documentation is handled accurately, confidentially and on time

Onboarding & Offboarding Coordinator

• Coordinate smooth onboarding for new team members, ensuring all pre-employment documentation is completed
• Support induction and orientation activities
• Coordinate exit processes and ensure all relevant documentation is completed
• Help new joiners feel part of Mama from day one 

Culture & Engagement Supporter

• Support team engagement activities, celebrations and recognition initiatives
• Help bring Mama’s culture and personality to life across the hotel
• Support internal communications and team events
• Bring energy, creativity and a genuine people-first approach to everything you do

Recruitment & Talent Support

• Assist the Talent Acquisition team with recruitment administration and coordination
• Support interview scheduling, candidate communication and pre-employment processes
• Maintain recruitment trackers and ensure candidate information is up to date
• Help coordinate offers, joining formalities and new hire documentation

People Data & Compliance Champion

• Maintain accurate and confidential P&C records and systems
• Support preparation of people reports, trackers and HR metrics
• Assist with audits and ensure documentation complies with company policies and local requirements
• Handle sensitive employee information with discretion and professionalism

P&C Team Player

• Work closely with all departments and managers across the hotel
• Support the wider P&C team with projects and initiatives as required
• Be proactive, helpful and ready to jump in wherever the team needs you
• Build strong relationships across Mama and the wider Ennismore family

Qualifications

MADE FOR YOU… ONLY IF 

• You have previous People & Culture / HR experience, ideally within hospitality 
• You’re organised, detail-oriented and great at keeping multiple things moving
• You genuinely enjoy working with people and helping others
• You’re approachable, positive and confident communicating with team members at all levels
• You’re comfortable handling confidential information with discretion
• You have strong administrative and coordination skills
• You’re proactive and don’t wait to be asked to get things done
• You’re comfortable working in a fast-paced, high-energy environment 
• You’re digitally confident and comfortable working with HR systems and Microsoft Office
• You bring a people-first mindset and take pride in creating a great employee experience

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with lifestyle, luxury or design-led hospitality brands
• Experience supporting employee engagement and culture initiatives
• Familiarity with HRIS / HR systems
• You’re naturally curious, energetic and always ready to lend a hand
• You bring Mama energy — warm, playful, authentic and genuinely passionate about people 

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Job Description

THE MISSION

• You’re one of the people who makes sure Mama feels safe, secure and free to be herself 
• As our Assistant Security Manager, you’ll help lead the security operation across the hotel, protecting our guests, team members, property and Mama’s unique atmosphere. You’ll be visible, calm and confident — keeping standards high without ever losing the warm, welcoming spirit of the brand.
• You don’t just manage security — you create peace of mind.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Safety & Security Guardian

• Support the Security Manager in overseeing the day-to-day security operation across the hotel
• Ensure the safety and security of guests, team members, visitors and hotel assets
• Maintain a visible and reassuring security presence throughout the property
• Monitor security risks and take proactive action to prevent incidents

Incident Response Expert

• Respond quickly and professionally to security incidents, emergencies and guest concerns
• Lead or support emergency response procedures when required
• Investigate incidents and prepare accurate reports and follow-up actions
• Liaise with local authorities and emergency services when necessary

Team Leader & Coach

• Support, guide and motivate the Security team
• Allocate duties, monitor performance and ensure appropriate coverage across shifts
• Coach team members on security procedures, guest interaction and emergency response
• Help build a professional, alert and service-minded security culture

Security Systems & Surveillance Pro

• Monitor CCTV, access control, alarms and other security systems
• Ensure security equipment is operational and issues are escalated promptly
• Monitor access to restricted areas and ensure appropriate controls are maintained
• Review security logs and reports to identify potential risks or recurring issues

Risk & Prevention Champion

• Conduct regular security inspections and risk assessments
• Identify vulnerabilities and recommend practical improvements
• Support the implementation and review of hotel security procedures and SOPs
• Ensure key control, lost & found, access management and incident reporting procedures are followed

Collaboration Champion

• Work closely with Front Office, Housekeeping, Engineering, F&B and People & Culture
• Support departments with security advice and risk prevention
• Balance security requirements with Mama’s relaxed, guest-focused atmosphere
• Build strong relationships with colleagues while maintaining professional boundaries

Compliance & Standards Guardian

• Ensure compliance with local legislation, hotel policies and health & safety requirements
• Support regular security drills, emergency preparedness and training
• Maintain accurate security records, reports and documentation
• Assist the Security Manager with audits, inspections and investigations

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong hotel security experience, ideally within lifestyle, luxury or high-volume hospitality 
• You have previous supervisory or leadership experience within a security operation
• You’re confident managing incidents calmly and professionally under pressure
• You have strong knowledge of security procedures, emergency response and risk management
• You understand CCTV, access control and other hotel security systems
• You’re observant, proactive and naturally alert to potential risks
• You’re confident leading and developing a diverse team
• You have strong communication skills and can work comfortably with guests, colleagues and management
• You’re professional, discreet and trusted with sensitive information
• You can balance security, safety and exceptional guest service
• You thrive in a fast-paced, energetic environment and are happy to be hands-on 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with lifestyle, luxury or design-led hospitality brands
• Strong knowledge of local security regulations and emergency procedures
• First Aid / Fire Safety / relevant security certifications
• Experience working with police, civil defence or other local authorities
• You’re calm when things get complicated and always think one step ahead
• You bring Mama energy — confident, approachable, switched-on and ready to protect the people and place you’re part of 

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Job Description

THE MISSION

• You’re the person who makes sure Mama has exactly what she needs, when she needs it — from guest supplies and housekeeping essentials to F&B products and everything in between. 
• As our Purchasing Manager, you’ll keep the operation moving, balancing quality, availability and cost while building strong supplier relationships and making smart commercial decisions.
• You don’t just buy things — you make sure Mama gets great value without compromising the experience.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Purchasing Champion

• Lead the day-to-day purchasing function across the hotel.
• Source and purchase goods and services in line with operational requirements, quality standards and approved specifications.
• Ensure all purchases are made in accordance with company policies and procedures.

Cost & Commercial Controller

• Negotiate pricing, payment terms and commercial agreements with suppliers.
• Monitor purchasing costs and identify opportunities to improve value and efficiency.
• Support budget management and ensure purchasing remains aligned with financial targets.

Supplier Relationship Builder

• Develop and maintain strong relationships with local and international suppliers.
• Evaluate supplier performance, quality, pricing, reliability and service levels.
• Source alternative suppliers where required to maintain competitiveness and business continuity.

Inventory & Stock Expert

• Work closely with Finance, Stores, F&B, Housekeeping and other departments to maintain appropriate stock levels.
• Monitor stock movement, consumption and purchasing patterns.
• Help minimise wastage, overstocking and unnecessary expenditure.

Operations Partner

• Ensure goods are ordered and delivered in line with operational requirements.
• Work closely with Stores and relevant departments to resolve delivery, quality or quantity discrepancies.
• Support the hotel in maintaining continuity of supply, particularly during busy periods and pre-opening.

Systems, Compliance & Controls

• Ensure purchasing documentation, approvals and records are accurate and up to date.
• Maintain compliance with procurement policies, audit requirements and internal controls.
• Support regular supplier reviews, price comparisons and purchasing analysis.

Pre-Opening Champion

• Support the pre-opening procurement plan, including OS&E, operational supplies, uniforms, amenities and other hotel requirements.
• Coordinate closely with Finance, Operations and suppliers to ensure purchasing timelines are aligned with the opening plan.

Qualifications

MADE FOR YOU… ONLY IF 

• You have solid purchasing/procurement experience within hospitality, ideally in a hotel environment.
• You understand the pace and complexity of hotel operations and know that timing matters.
• You’re commercially minded, organised and confident negotiating with suppliers.
• You have strong knowledge of purchasing systems, inventory controls and procurement processes.
• You’re comfortable managing multiple priorities and working with different departments.
• You have strong attention to detail without losing sight of the bigger picture.
• You communicate confidently and build effective supplier and internal relationships.
• You’re proactive, solutions-focused and comfortable challenging costs and finding better ways of working.

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience within a lifestyle, luxury or design-led hotel.
• Strong knowledge of local suppliers and the UAE hospitality market.
• Experience purchasing across both Rooms and F&B.
• You’re commercially sharp but know that relationships matter too.
• You bring Mama energy — resourceful, curious, bold and always looking for a smarter way to make things happen. 

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Job Description

THE MISSION

• You’re part of the team behind Mama’s comfort  — making sure every room, corridor and corner feels spotless, welcoming and unmistakably Mama.
• As our Housekeeping Supervisor, you’ll be hands-on, visible and close to the action. You’ll support the Executive Housekeeper, lead the team on the floor and make sure every detail is delivered to the right standard, every day.
• You don’t just check rooms — you help create a place guests want to come back to.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Cleanliness Champion

• Supervise the daily cleaning and presentation of guest rooms and public areas.
• Conduct room and public area inspections to ensure Mama’s standards are consistently met.
• Ensure housekeeping procedures, hygiene and safety standards are followed.

Team Leader & Coach

• Supervise, support and motivate the housekeeping team throughout the shift.
• Allocate daily tasks and ensure colleagues have the tools and information they need to deliver great work.
• Coach team members and provide feedback to support their development.

Daily Operations Expert

• Coordinate room assignments, priorities and workload based on occupancy and operational requirements.
• Work closely with Front Office to ensure room status is accurate and rooms are released on time.
• Liaise with Engineering on maintenance issues and follow up to ensure rooms are returned to service promptly.

Quality & Guest Experience

• Respond promptly to guest requests and housekeeping-related concerns.
• Follow up on VIP rooms, special requests and any specific guest requirements.
• Help resolve issues quickly while keeping the guest experience at the centre.

Stock & Inventory Support

• Monitor linen, amenities and cleaning supplies and report shortages or discrepancies.
• Support appropriate stock control and minimise wastage.

Collaboration Champion

• Maintain strong communication with Front Office, Engineering and other departments.
• Ensure clear handovers between shifts so nothing gets missed.

Qualifications

MADE FOR YOU… ONLY IF 

• You have previous housekeeping experience in a hotel environment, ideally within lifestyle, luxury or design-led hospitality.
• You have supervisory experience and enjoy being hands-on with your team.
• You have a sharp eye for detail and genuinely care about cleanliness and presentation.
• You’re organised, proactive and able to manage priorities in a fast-paced environment.
• You’re approachable, supportive and confident leading a diverse team.
• You’re guest-focused and comfortable handling requests and concerns professionally.
• You communicate clearly and work well across departments.
• You take pride in your work and lead by example.

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with a lifestyle or design-led hotel brand.
• You enjoy working in an energetic, social environment.
• You bring Mama energy — warm, genuine, playful and ready to get stuck in. 

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Job Description

THE MISSION

• You are the driving force behind the daily heartbeat of Mama’s restaurant and bar experience 
• As Restaurant Manager, you bring energy, rhythm, and precision to every service—ensuring each guest experience is vibrant, seamless, and unmistakably Mama.
• You lead from the floor, not the office, inspiring your team in real time and creating a dining atmosphere that feels alive, social, and unforgettable 

Here’s what you’ll be responsible for:

Guest Experience Leader

• Deliver a consistently exceptional, high-energy dining experience across all services
• Ensure every guest interaction reflects Mama’s personality: social, bold, and memorable
• Act as the face of the restaurant, engaging with guests and building loyal repeat business

Operational Excellence

• Oversee day-to-day restaurant operations including service, opening/closing, and floor management
• Ensure smooth coordination between kitchen, bar, and service teams
• Maintain high standards of cleanliness, presentation, and service flow

Commercial Performance Driver

• Support delivery of revenue targets and profitability goals
• Monitor daily sales, labour, and cost controls in line with budgets
• Identify opportunities to drive covers, spend per head, and upselling

Team Leader & Culture Builder

• Lead, coach, and energise front-of-house teams with a hands-on leadership style
• Build a strong, service-driven culture rooted in personality, pride, and performance
• Conduct briefings, on-the-job training, and continuous feedback

Collaboration Partner

• Work closely with the Bar, Culinary, Events, and Marketing teams
• Ensure alignment between service delivery and brand activations
• Support execution of promotions, events, and seasonal experiences

Standards & Consistency Guardian

• Uphold Mama’s service standards across every touchpoint
• Ensure consistency in guest experience, product delivery, and ambiance
• Act quickly to resolve guest feedback and service challenges

Atmosphere & Experience Driver

• Contribute to the energy of the venue through floor presence and engagement
• Support activations, themed nights, and social dining experiences
• Help create a restaurant environment that feels dynamic, fun, and shareable

WHAT SUCCESS LOOKS LIKE

• A consistently full, high-energy restaurant with strong guest loyalty
• A motivated, confident team delivering personality-led service
• Strong commercial performance across all KPIs
• A reputation as one of the most vibrant dining destinations in the hotel

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong senior Food & Beverage leadership experience in hospitality 
• You come from lifestyle, luxury, or high-volume experiential brands 
• You are a natural leader who inspires, motivates, and develops large teams 
• You are commercially sharp with strong understanding of revenue, cost control, and profitability 
• You thrive in fast-paced, high-energy environments
• You are highly operational and love being present on the floor 
• You have strong communication and stakeholder management skills 
• You are creative, innovative, and passionate about guest experience 
• You can manage multiple outlets, concepts, and activations with ease 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Multi-outlet or lifestyle brand experience? Even better 
• You know how to turn F&B into a destination, not just a department 
• You bring bold ideas, energy, and Mama personality every day 

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Job Description

THE MISSION

• You are the right hand to the heartbeat of Mama’s restaurant and bar experience 
• As Assistant Restaurant Manager, you help bring energy, structure, and flow to every service—ensuring the floor runs smoothly, the team feels supported, and every guest experience is unmistakably Mama.
• You are present on the floor, not behind a desk, leading in real time, solving in the moment, and helping turn every service into a vibrant, social experience 

Here’s what you’ll be responsible for:

Guest Experience Champion

• Support the delivery of a consistently high-energy, memorable dining experience across all services
• Engage with guests, build rapport, and ensure every interaction reflects Mama’s bold personality
• Step in to resolve guest feedback quickly, positively, and with personality

Operational Support Leader

• Support daily restaurant operations including service, opening, closing, and floor management
• Ensure smooth coordination between kitchen, bar, and front-of-house teams
• Help maintain strong service flow, cleanliness, and readiness across all areas

Commercial Support Driver

• Assist in achieving revenue and profitability targets through strong service execution
• Monitor sales trends, upselling opportunities, and service efficiency
• Support control of labour, wastage, and operational costs in line with targets

Team Motivator & Floor Leader

• Lead by example on the floor, supporting and energising the team during service
• Assist in training, onboarding, and continuous coaching of front-of-house team members
• Help build a culture of pride, personality, and performance

Collaboration Partner

• Work closely with Culinary, Bar, Events, and Marketing teams to ensure smooth service delivery
• Support execution of activations, promotions, and special dining experiences
• Ensure alignment between brand vision and day-to-day operations

Standards Keeper

• Support maintenance of Mama’s service standards across all guest touchpoints
• Ensure consistency in presentation, cleanliness, and service delivery
• Help identify and escalate operational gaps quickly and effectively

Energy & Floor Presence Driver

• Stay highly visible on the floor during service, setting the tone and pace
• Support the atmosphere of the venue through guest engagement and team energy
• Help create a lively, social, and unforgettable dining environment

WHAT SUCCESS LOOKS LIKE

• A smooth, high-energy restaurant service where the team feels supported and confident
• Consistently strong guest feedback and repeat visitation
• A motivated FOH team delivering personality-led service
• Seamless daily operations with strong alignment between kitchen, bar, and floor

Qualifications

MADE FOR YOU… ONLY IF 

• You have solid Food & Beverage experience in hospitality 
• You come from lifestyle, luxury, or high-volume experiential brands 
• You are a natural floor leader who leads by example 
• You are commercially aware with a good understanding of revenue and cost control 
• You thrive in fast-paced, high-energy environments 
• You are operationally strong and love being actively present during service 
• You are a great communicator and team motivator 
• You are passionate about guest experience and creating memorable moments 
• You can juggle multiple priorities without losing focus or energy 

YOUR LITTLE EXTRAS

• Pre-opening experience? Big plus 
• Lifestyle or branded restaurant experience? Even better 
• You understand how to turn great service into a vibe, not just a process 
• You bring energy, structure, and Mama personality every day 
   

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Job Description

 THE MISSION

• You are the commercial brain behind two very different hotels  — connecting the dots between Mama Shelter Cape Town & HYDE Johannesburg to turn demand, data and strategy into revenue.
• As our Cluster Revenue Manager, you’ll be the person making sure we’re selling the right room, to the right guest, at the right time, through the right channel — and at the right price. 
• You’ll work across both properties, balancing commercial strategy with the personality and positioning of each brand. Two hotels, two markets, one sharp revenue strategy. 

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR:

Revenue Driver 

• Develop and execute revenue strategies across both properties to maximise occupancy, ADR, RevPAR and overall profitability.

Strategy Maker 

• Build pricing, inventory and distribution strategies based on demand, market conditions, business mix and hotel performance.

Forecasting Pro 

• Own accurate forecasting, budgeting and business planning, translating data into clear commercial actions.

Pricing Expert 

• Continuously review rates, restrictions and availability to optimise yield and maximise every revenue opportunity.

Demand Detective 

• Monitor market trends, competitor activity, events, seasonality and demand patterns across Cape Town and Johannesburg.

Distribution Champion 

• Manage channel performance and ensure the right inventory and pricing strategy across OTAs, direct channels, GDS and other distribution platforms.

Commercial Partner 

• Work closely with Sales, Marketing, Reservations and Operations to align commercial priorities and maximise total hotel revenue.

Performance Storyteller 

• Turn complex revenue data into clear insights and recommendations for hotel leadership and key stakeholders.

Opportunity Hunter 

• Identify gaps, trends and opportunities across both markets and proactively adjust strategies to capture incremental revenue.

Cluster Collaborator 

• Bring consistency to the cluster while recognising that Mama Shelter Cape Town and HYDE Johannesburg each have their own positioning, guest profile and commercial opportunities.

Qualifications

MADE FOR YOU… ONLY IF

• You have solid experience in hotel revenue management 
• You understand the full revenue cycle — from forecasting and pricing to distribution and optimisation 
• You’re commercially minded and naturally curious about what the numbers are really telling you 
• You’re confident working with data and turning insights into action 
• You’re comfortable challenging assumptions and making recommendations based on facts 
• You can manage priorities across two properties and different markets 
• You build strong relationships and collaborate naturally with Sales, Marketing and Operations 
• You’re organised, analytical and comfortable working to deadlines 
• You stay calm under pressure and can adapt quickly when market conditions change 
• You have the confidence to communicate your strategy and influence senior stakeholders 

YOUR LITTLE EXTRAS

• Experience working across a cluster or multi-property environment? Big plus! 
• Pre-opening or repositioning experience? Even better. 
• Experience in lifestyle, luxury or independent hospitality? We’d love that. 
• Strong knowledge of Cape Town and/or Johannesburg markets? Fantastic. 
• You know how to balance commercial discipline with brand personality 
• You’re someone who gets excited by a good forecast, a clever pricing move and watching RevPAR move in the right direction.