Housekeeping Supervisor at Mama Shelter

Job Description

THE MISSION

• You’re part of the team behind Mama’s comfort  — making sure every room, corridor and corner feels spotless, welcoming and unmistakably Mama.
• As our Housekeeping Supervisor, you’ll be hands-on, visible and close to the action. You’ll support the Executive Housekeeper, lead the team on the floor and make sure every detail is delivered to the right standard, every day.
• You don’t just check rooms — you help create a place guests want to come back to.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Cleanliness Champion

• Supervise the daily cleaning and presentation of guest rooms and public areas.
• Conduct room and public area inspections to ensure Mama’s standards are consistently met.
• Ensure housekeeping procedures, hygiene and safety standards are followed.

Team Leader & Coach

• Supervise, support and motivate the housekeeping team throughout the shift.
• Allocate daily tasks and ensure colleagues have the tools and information they need to deliver great work.
• Coach team members and provide feedback to support their development.

Daily Operations Expert

• Coordinate room assignments, priorities and workload based on occupancy and operational requirements.
• Work closely with Front Office to ensure room status is accurate and rooms are released on time.
• Liaise with Engineering on maintenance issues and follow up to ensure rooms are returned to service promptly.

Quality & Guest Experience

• Respond promptly to guest requests and housekeeping-related concerns.
• Follow up on VIP rooms, special requests and any specific guest requirements.
• Help resolve issues quickly while keeping the guest experience at the centre.

Stock & Inventory Support

• Monitor linen, amenities and cleaning supplies and report shortages or discrepancies.
• Support appropriate stock control and minimise wastage.

Collaboration Champion

• Maintain strong communication with Front Office, Engineering and other departments.
• Ensure clear handovers between shifts so nothing gets missed.

Qualifications

MADE FOR YOU… ONLY IF 

• You have previous housekeeping experience in a hotel environment, ideally within lifestyle, luxury or design-led hospitality.
• You have supervisory experience and enjoy being hands-on with your team.
• You have a sharp eye for detail and genuinely care about cleanliness and presentation.
• You’re organised, proactive and able to manage priorities in a fast-paced environment.
• You’re approachable, supportive and confident leading a diverse team.
• You’re guest-focused and comfortable handling requests and concerns professionally.
• You communicate clearly and work well across departments.
• You take pride in your work and lead by example.

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with a lifestyle or design-led hotel brand.
• You enjoy working in an energetic, social environment.
• You bring Mama energy — warm, genuine, playful and ready to get stuck in.