Cluster Revenue Manager at Mama Shelter

Job Description

 THE MISSION

• You are the commercial brain behind two very different hotels  — connecting the dots between Mama Shelter Cape Town & HYDE Johannesburg to turn demand, data and strategy into revenue.
• As our Cluster Revenue Manager, you’ll be the person making sure we’re selling the right room, to the right guest, at the right time, through the right channel — and at the right price. 
• You’ll work across both properties, balancing commercial strategy with the personality and positioning of each brand. Two hotels, two markets, one sharp revenue strategy. 

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR:

Revenue Driver 

• Develop and execute revenue strategies across both properties to maximise occupancy, ADR, RevPAR and overall profitability.

Strategy Maker 

• Build pricing, inventory and distribution strategies based on demand, market conditions, business mix and hotel performance.

Forecasting Pro 

• Own accurate forecasting, budgeting and business planning, translating data into clear commercial actions.

Pricing Expert 

• Continuously review rates, restrictions and availability to optimise yield and maximise every revenue opportunity.

Demand Detective 

• Monitor market trends, competitor activity, events, seasonality and demand patterns across Cape Town and Johannesburg.

Distribution Champion 

• Manage channel performance and ensure the right inventory and pricing strategy across OTAs, direct channels, GDS and other distribution platforms.

Commercial Partner 

• Work closely with Sales, Marketing, Reservations and Operations to align commercial priorities and maximise total hotel revenue.

Performance Storyteller 

• Turn complex revenue data into clear insights and recommendations for hotel leadership and key stakeholders.

Opportunity Hunter 

• Identify gaps, trends and opportunities across both markets and proactively adjust strategies to capture incremental revenue.

Cluster Collaborator 

• Bring consistency to the cluster while recognising that Mama Shelter Cape Town and HYDE Johannesburg each have their own positioning, guest profile and commercial opportunities.

Qualifications

MADE FOR YOU… ONLY IF

• You have solid experience in hotel revenue management 
• You understand the full revenue cycle — from forecasting and pricing to distribution and optimisation 
• You’re commercially minded and naturally curious about what the numbers are really telling you 
• You’re confident working with data and turning insights into action 
• You’re comfortable challenging assumptions and making recommendations based on facts 
• You can manage priorities across two properties and different markets 
• You build strong relationships and collaborate naturally with Sales, Marketing and Operations 
• You’re organised, analytical and comfortable working to deadlines 
• You stay calm under pressure and can adapt quickly when market conditions change 
• You have the confidence to communicate your strategy and influence senior stakeholders 

YOUR LITTLE EXTRAS

• Experience working across a cluster or multi-property environment? Big plus! 
• Pre-opening or repositioning experience? Even better. 
• Experience in lifestyle, luxury or independent hospitality? We’d love that. 
• Strong knowledge of Cape Town and/or Johannesburg markets? Fantastic. 
• You know how to balance commercial discipline with brand personality 
• You’re someone who gets excited by a good forecast, a clever pricing move and watching RevPAR move in the right direction.