People & Culture Coordinator at Mama Shelter

Job Description

THE MISSION

• You’re the person who keeps Mama’s People & Culture world organised, connected and full of good energy 
• As our People & Culture Coordinator, you’ll be at the heart of the team — supporting everything from onboarding and team member queries to engagement activities and day-to-day P&C administration.
• You’re the friendly face people can count on, making sure the little things are taken care of so our people can focus on doing what they do best. 
• You don’t just support P&C — you help create the Mama experience for our people.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Team Member Experience Champion

• Support a warm, engaging and seamless team member journey from onboarding onwards
• Be a friendly and approachable point of contact for everyday P&C queries
• Support team members with policies, procedures, benefits and general requests
• Help create an environment where everyone feels welcomed, valued and included

P&C Operations Pro

• Support the day-to-day administration of the People & Culture function
• Maintain accurate employee records, files and P&C documentation
• Prepare letters, certificates, reports and other employee documentation
• Support attendance, leave and other people-related administration
• Ensure all documentation is handled accurately, confidentially and on time

Onboarding & Offboarding Coordinator

• Coordinate smooth onboarding for new team members, ensuring all pre-employment documentation is completed
• Support induction and orientation activities
• Coordinate exit processes and ensure all relevant documentation is completed
• Help new joiners feel part of Mama from day one 

Culture & Engagement Supporter

• Support team engagement activities, celebrations and recognition initiatives
• Help bring Mama’s culture and personality to life across the hotel
• Support internal communications and team events
• Bring energy, creativity and a genuine people-first approach to everything you do

Recruitment & Talent Support

• Assist the Talent Acquisition team with recruitment administration and coordination
• Support interview scheduling, candidate communication and pre-employment processes
• Maintain recruitment trackers and ensure candidate information is up to date
• Help coordinate offers, joining formalities and new hire documentation

People Data & Compliance Champion

• Maintain accurate and confidential P&C records and systems
• Support preparation of people reports, trackers and HR metrics
• Assist with audits and ensure documentation complies with company policies and local requirements
• Handle sensitive employee information with discretion and professionalism

P&C Team Player

• Work closely with all departments and managers across the hotel
• Support the wider P&C team with projects and initiatives as required
• Be proactive, helpful and ready to jump in wherever the team needs you
• Build strong relationships across Mama and the wider Ennismore family

Qualifications

MADE FOR YOU… ONLY IF 

• You have previous People & Culture / HR experience, ideally within hospitality 
• You’re organised, detail-oriented and great at keeping multiple things moving
• You genuinely enjoy working with people and helping others
• You’re approachable, positive and confident communicating with team members at all levels
• You’re comfortable handling confidential information with discretion
• You have strong administrative and coordination skills
• You’re proactive and don’t wait to be asked to get things done
• You’re comfortable working in a fast-paced, high-energy environment 
• You’re digitally confident and comfortable working with HR systems and Microsoft Office
• You bring a people-first mindset and take pride in creating a great employee experience

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with lifestyle, luxury or design-led hospitality brands
• Experience supporting employee engagement and culture initiatives
• Familiarity with HRIS / HR systems
• You’re naturally curious, energetic and always ready to lend a hand
• You bring Mama energy — warm, playful, authentic and genuinely passionate about people