Restaurant Manager at Mama Shelter

Job Description

THE MISSION

• You are the driving force behind the daily heartbeat of Mama’s restaurant and bar experience 
• As Restaurant Manager, you bring energy, rhythm, and precision to every service—ensuring each guest experience is vibrant, seamless, and unmistakably Mama.
• You lead from the floor, not the office, inspiring your team in real time and creating a dining atmosphere that feels alive, social, and unforgettable 

Here’s what you’ll be responsible for:

Guest Experience Leader

• Deliver a consistently exceptional, high-energy dining experience across all services
• Ensure every guest interaction reflects Mama’s personality: social, bold, and memorable
• Act as the face of the restaurant, engaging with guests and building loyal repeat business

Operational Excellence

• Oversee day-to-day restaurant operations including service, opening/closing, and floor management
• Ensure smooth coordination between kitchen, bar, and service teams
• Maintain high standards of cleanliness, presentation, and service flow

Commercial Performance Driver

• Support delivery of revenue targets and profitability goals
• Monitor daily sales, labour, and cost controls in line with budgets
• Identify opportunities to drive covers, spend per head, and upselling

Team Leader & Culture Builder

• Lead, coach, and energise front-of-house teams with a hands-on leadership style
• Build a strong, service-driven culture rooted in personality, pride, and performance
• Conduct briefings, on-the-job training, and continuous feedback

Collaboration Partner

• Work closely with the Bar, Culinary, Events, and Marketing teams
• Ensure alignment between service delivery and brand activations
• Support execution of promotions, events, and seasonal experiences

Standards & Consistency Guardian

• Uphold Mama’s service standards across every touchpoint
• Ensure consistency in guest experience, product delivery, and ambiance
• Act quickly to resolve guest feedback and service challenges

Atmosphere & Experience Driver

• Contribute to the energy of the venue through floor presence and engagement
• Support activations, themed nights, and social dining experiences
• Help create a restaurant environment that feels dynamic, fun, and shareable

WHAT SUCCESS LOOKS LIKE

• A consistently full, high-energy restaurant with strong guest loyalty
• A motivated, confident team delivering personality-led service
• Strong commercial performance across all KPIs
• A reputation as one of the most vibrant dining destinations in the hotel

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong senior Food & Beverage leadership experience in hospitality 
• You come from lifestyle, luxury, or high-volume experiential brands 
• You are a natural leader who inspires, motivates, and develops large teams 
• You are commercially sharp with strong understanding of revenue, cost control, and profitability 
• You thrive in fast-paced, high-energy environments
• You are highly operational and love being present on the floor 
• You have strong communication and stakeholder management skills 
• You are creative, innovative, and passionate about guest experience 
• You can manage multiple outlets, concepts, and activations with ease 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Multi-outlet or lifestyle brand experience? Even better 
• You know how to turn F&B into a destination, not just a department 
• You bring bold ideas, energy, and Mama personality every day