Assistant Team Leader (Service Desk) Mr Price Group at Mr Price Group

Job Description

• Are you an excellent leader and communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you enjoy developing and mentoring people? 
• Then our position within our Service desk is a great first step into the IT field for you. 

Responsibilities

• Lead, monitor, support and mentor the Service Desk Technicians.
• Providing telephonic and email escalation support and troubleshooting to all Stores, within the Mr Price Group.
• Monitor and ensure delivery from external service providers to the agreed upon metrics.
• Collaborate with other teams to investigate and resolve problems.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays. 
• You would be required to work an 8-hour shift in line with the Service Desk operating hours. 
• Your own reliable transport is preferred. 

Qualifications

• Grade 12 
• IT Diploma/ Advanced Certificate
• At least 1 year in a leadership or similar type role.
• At least 3 years in an IT or Service Desk environment 
• The technical skills required is an excellent knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer-facing skills. Strong administration skills. 
• Strong ability to work accurately with attention to detail. 
• Familiarity with MS Office products.
• A high level of confidentiality.