Associate Functional Consultant - Kenilworth at Pick n Pay Stores Limited

Job Summary

• Provide functional SAP BW support for customer requests (issues, problems and enhancements) within agreed schedules through analysis, configuration, testing and training of system modules.

Requirements

• Diploma in IT or relevant Degree
• 1 to 3 years’ SAP BW experience
• Exposure to a customer service environment
• Understanding of SAP ECC data structures, interfaces to SAP BW and non-SAP system integration
• Understanding of Retail is advantageous

Competencies:

• Self-driven, curious, passionate, problem-solver (root causes), detailed, accurate, responsible/ accountable and a team player who absorbs pressure positively
• Communication, relationship-building, influencing, analytical, consulting, training and presenting.

Resposnsibilities:

• Expected to be able to support and enhance SAP BW and cross-skill into other BI technologies.
• Provide first and second line incident support to the business by analysing and clarifying the issue and resolving issues within the agreed operational and service level agreement (OLA/SLA) and communicating effectively to business users and colleagues.
• Map and trace data from system to system in order to solve any given business or system problems.
• Ensure all support knowledge for resolving incidents and service requests are up-to-date.
• Establish the root cause of repeated incidents and recommend resolutions or procedural process changes to relevant stakeholders.
• Share resolution knowledge and experience with team.
• Escalate issues timeously to the BI Support Team Lead for support when a solution is not forthcoming.
• Ensure business compliance to processes and procedures.
• Actively monitor processes (e.g. daily batch jobs in the system, LFL setup and other operational activities).
• Perform overnight standby.
• Ensure alignment across SAP modules and any non-SAP systems.
• Ensure consistency, completeness and clarity of own deliverables, and their acceptance by business stakeholders and BI colleagues.
• Assist other team members whenever necessary.
• Be prepared to cross-skill into other BI technologies (e.g. BOBJ, BPC, IS, DS, DL, Snowflake).

CLOSING DATE: 09 MAY 2024