Associate Threat Response Analyst (Tagging Analyst) at Mimecast

Job Description 

As an Associate Threat Response Analyst you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution.  The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring.  The role may require working afternoon/evening shifts and being part of a rotation for holiday support.

Messaging Security ensures that our security-focused solutions are performing accurately and efficiently.  We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers.  We strive for proactive, rather than reactive, approaches to threat detection.

The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practice.  
Messaging Security works closely with research and development, as well as customer support.  We are a global team that spans six different countries and five continents.

You'll need:

• Working knowledge of messaging (email traffic management) and routing
• Experience and understanding of email security technologies
• Strong Understanding of Domain Name System (DNS)
• Strong Understanding of SMTP, SSL/TLS, POP3, IMAP, TCP/IP
• Ability to translate complex technical capabilities into management friendly responses
• Great oral and written communication skills in order to work closely with customers as well as office-based and remote team members
• Time management skills and the ability to self-prioritize
• Curiosity about the infrastructure of phishing/malicious email campaigns
• Higher education degree preferred in a security, technical or related field
• Experience working in a Security Operation Center (SOC)
• Experience working with email/malware detection and blocking techniques
• Experience working with threat intelligence platforms
• Experience working within SaaS environments