Job Vacancies at Mimecast

We're your dream IT support team!

In this role you will be joining a passionate and talented team in an innovative IT company.  You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative. The Mimecast Desktop Engineer needs to work well under pressure and deliver and execute solutions timeously, to ensure a flawless internal IT service delivery. Assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements as well as provide efficient and effective support to local and global Mimecast employees using defined case management procedures.

You'll need:

• Expert Knowledge of Windows 10/11
• Maintenance, administration, and configuration of MS Intune
• Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over Zoom or through personal contact.
• Excellent analytical skills with a demonstrated ability to plan, organize, prioritize and complete work assignments.
• Experience of PowerShell & scripting languages.
• Ability and willingness to work outside of normal and traditional hours.
• Ability to write, update and maintain locally developed documentation.

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Job Description 

As an Associate Threat Response Analyst you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution.  The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring.  The role may require working afternoon/evening shifts and being part of a rotation for holiday support.

Messaging Security ensures that our security-focused solutions are performing accurately and efficiently.  We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers.  We strive for proactive, rather than reactive, approaches to threat detection.

The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practice.  
Messaging Security works closely with research and development, as well as customer support.  We are a global team that spans six different countries and five continents.

You'll need:

• Working knowledge of messaging (email traffic management) and routing
• Experience and understanding of email security technologies
• Strong Understanding of Domain Name System (DNS)
• Strong Understanding of SMTP, SSL/TLS, POP3, IMAP, TCP/IP
• Ability to translate complex technical capabilities into management friendly responses
• Great oral and written communication skills in order to work closely with customers as well as office-based and remote team members
• Time management skills and the ability to self-prioritize
• Curiosity about the infrastructure of phishing/malicious email campaigns
• Higher education degree preferred in a security, technical or related field
• Experience working in a Security Operation Center (SOC)
• Experience working with email/malware detection and blocking techniques
• Experience working with threat intelligence platforms
• Experience working within SaaS environments

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The legends in customer support

We're looking for an exceptional customer centric individual with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account based support to standard business contacts and Partners. As a Customer Support Associate Engineer, you will be responsible for supporting customers who implement and use Mimecast in their day-to-day roles. You will field requests related to both Technical and Account Support from product features and troubleshooting to contract information and service changes. In the role you will cover our customers globally between the hours of 6am – 10pm as part of a regular shift pattern

You'll need:

• At least 2 years experience working on email or security platforms
• Customer service work experience, with an appreciation for how amazing customer service helps differentiate Mimecast from our competitors
• Excellent verbal and written communication skills that can be used to explain technical concepts and complex account support processes to customers in understandable terms.
• Detail oriented individual that enjoys the challenge of a fast-paced environment.
• Desire to grow email, networking knowledge and account/customer management skills to kick-start a career at a cutting-edge SaaS innovator.
• Be able to multi-task and manage their time effectively in a high-performance environment.
• Ability to problem solve, apply the knowledge learnt accurately to resolve a problem at hand

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We're your dream cyber security team!

In this role you will drive systematic operational processes into the organization to reduce attack surface and validate the efficacy of existing security tooling. Generating situational awareness into process outcomes and technical capabilities the role will highlight the key levers of cyber security improvement and in doing so ensure that Mimecast continues to operate within its cyber risk appetite.

Enhanced situational awareness is the primary objective this role. Understanding the key drivers of successful outcomes, defining value chains and tracking appropriate metrics are essential. You'll support the definition of value chains using methods such as Wardley Mapping, collate telemetry and produce performance and risk indicators using statistical and probabilistic methods.

You'll need experience in:

Vulnerability Management

• Ensure successful operation of Infrastructure vulnerability management lifecycle through, identify, assess, remediate and validate phases.
• Create proof of concepts for high risk vulnerabilities reported by automated tools.
• Where appropriate, support design and deployment of vulnerability scanners to meet objectives.
• Where appropriate support the design of triage and risk assessment processes to ensure focus is always on driving rapid remediation of highest risk vulnerabilities.
• Validate external vendor security reports and import them into the vulnerability management process. 
• Develop niche automation or custom software tools when those tools do not exist.

Security Control Validation

• Support the broader security testing strategy by operating Breach and Attack Simulation platforms (BAS).
• Collaborate with Offensive Security, Engineering and IT teams to ensure the deployment of appropriate test plans within BAS.
• Collaborate with Engineering IT and Offensive Security Teams to ensure that boundary, endpoint and network security capabilities are adequately assessed within BAS plans.
• Collaborate with Threat Intelligence and Offensive Security teams to identify potential areas for penetration testing or human ‘red teaming/capture the flag’ assessments.
• Collaborate with Security Operations Detect & Respond Teams, including third parties where appropriate, to test and validate detection and response capabilities.
• A member and active contributor to weekly ‘Attack v Defend’ standups to promote continuous improvement and risk reduction through ongoing ‘purple teaming’.
• Produce agreed metrics so process performance, control efficacy and risk exposure can be continuously monitored.

Security Training & Awareness

• Utilize Mimecast products to support development and execution of annual training and awareness plans for Mimecast staff and other relevant stakeholders.
• Collaborate with Compliance teams to ensure Mimecast Training & Awareness plans meet compliance requirements.

Collaborate with relevant internal stakeholders to ensure success of Mimecast-on-Mimecast objectives, including:

• Deployment of all appropriate products.
• Configuration of all deployed products.
• Operationalization of all deployed products.
• Product team feedback.

Be a center of excellence with regards to Mimecast Training & Awareness platforms, so as to provide support to Go To Market and Service Delivery Teams objectives of helping customers maximize their investments in Mimecast products and services.

• Support the Security Strategy Enablement team embedding of a risk-based approach to cyber security by driving systematic Risk Assessment (FAIR) through all decision making and prioritization activities in order to:
• Maintain risk appetite.
• Reduce internal user and process friction.
• Support speed of delivery for internal projects that support critical company imperatives.
• Collaborate with Security Strategy Enablement teams to leverage Wardley Mapping techniques to define and articulate value chains for the delivery of relevant security capabilities and improvement opportunities.