Assurecloud Contact Centre Agent, Midrand at SafetySA

Key Responsibilities: 

• Deliver expert support for customer queries related to scientific testing services. 
• Resolve complaints promptly and professionally. 
• Assist sales teams and stakeholders with service-related inquiries. 
• Maintain up-to-date knowledge of testing services to effectively support clients. 
• Prepare quotations and manage customer records in the CRM system. 
• Collaborate with technical teams to stay informed on service offerings. 
• Respond to customer questions accurately and within set timeframes. 
• Build and maintain strong relationships with clients, suppliers, and internal staff. 
• Conduct follow-up calls to assess client needs and offer assistance. 
• Perform general administrative and ad hoc duties as required. 
• Manage reception area and welcome visitors professionally. 

Requirements

Qualifications: 

• Diploma or Degree in Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales. 
• Certification in customer service or CRM systems is advantageous.

Experience:

• 2–4 years in a customer service or client support role, preferably within a scientific or diagnostic services environment. 
• Experience with CRM platforms and administrative support. 
• Exposure to sales support and front-office operations.