AssureCloud Contact Centre Agent, Midrand at SafetySA

 Responsibilities: 

Customer Service & Support

• Provide professional support to customers regarding microbiology, chemistry, and diagnostic testing services
• Handle customer queries, requests, and complaints efficiently and professionally
• Ensure all enquiries are responded to accurately and within agreed timeframes
• Deliver a high standard of customer service at all times

Client & Stakeholder Engagement

• Build and maintain strong relationships with clients, suppliers, and internal teams
• Proactively follow up with clients to identify service needs and opportunities
• Support internal stakeholders, including the sales team, with queries and information

Sales & Administrative Support

• Prepare and send quotations to clients
• Capture, update, and maintain accurate customer information on the CRM system
• Assist with lead follow-ups and service-related communication

Operational Coordination

• Work closely with microbiology, chemistry, and diagnostic teams to stay informed on services and updates
• Ensure alignment between client requirements and internal service delivery
• Support coordination of requests between departments

Front Office & General Support

• Manage reception duties and professionally welcome clients
• Handle general administrative tasks and ad hoc duties as required

Requirements

Qualifications:

• Matric (Grade 12)
• Qualification or basic training in Microbiology, Chemistry, Biotechnology, or Food Technology – advantageous

Experience: 

1–2 years’ experience in:

• Contact Centre / customer service environment
• Sales administration or client support role
• Experience in a laboratory, food safety, or testing environment – advantageous