Jobs Available at SafetySA

 Responsibilities: 

Customer Service & Support

• Provide professional support to customers regarding microbiology, chemistry, and diagnostic testing services
• Handle customer queries, requests, and complaints efficiently and professionally
• Ensure all enquiries are responded to accurately and within agreed timeframes
• Deliver a high standard of customer service at all times

Client & Stakeholder Engagement

• Build and maintain strong relationships with clients, suppliers, and internal teams
• Proactively follow up with clients to identify service needs and opportunities
• Support internal stakeholders, including the sales team, with queries and information

Sales & Administrative Support

• Prepare and send quotations to clients
• Capture, update, and maintain accurate customer information on the CRM system
• Assist with lead follow-ups and service-related communication

Operational Coordination

• Work closely with microbiology, chemistry, and diagnostic teams to stay informed on services and updates
• Ensure alignment between client requirements and internal service delivery
• Support coordination of requests between departments

Front Office & General Support

• Manage reception duties and professionally welcome clients
• Handle general administrative tasks and ad hoc duties as required

Requirements

Qualifications:

• Matric (Grade 12)
• Qualification or basic training in Microbiology, Chemistry, Biotechnology, or Food Technology – advantageous

Experience: 

1–2 years’ experience in:

• Contact Centre / customer service environment
• Sales administration or client support role
• Experience in a laboratory, food safety, or testing environment – advantageous

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Responsibilities:

Client Service & Support

• Provide day-to-day support to clients, ensuring timely resolution of queries and requests.
• Assist in maintaining strong client relationships through effective communication and service delivery.
• Support the Client Solutions Manager in implementing client service strategies and improvements.

Data & System Coordination

• Maintain and update client profiles, audit protocols, and site information on internal systems.
• Ensure data accuracy across platforms and resolve discrepancies where required.
• Upload and manage updates to the audit system in line with operational requirements.

Operational & Administrative Coordination

• Provide coordination support to the Food Safety Account Managers and broader operations team.
• Assist in tracking service delivery metrics and identifying areas for improvement.
• Support general administrative functions to ensure smooth day-to-day operations.

Client Training & Engagement

• Assist in training clients on system/portal usage.
• Support the update and maintenance of training materials and user guides.
• Participate in initiatives aimed at improving client understanding and engagement.

Continuous Improvement

• Assist in analysing client feedback and service data to support decision-making.
• Contribute to process improvements aimed at enhancing customer experience and efficiency.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Food Safety, Retail Management, or a related field
• Additional qualification in Project Management or Customer Relationship Management (CRM) – advantageous

Experience:

• 1–2 years’ experience in a customer service, client support, or coordination role
• Exposure to food safety, retail, or service-driven environments – advantageous
• Basic experience with project coordination or service delivery processes

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Responsibilities:

Recruitment & Talent Acquisition Assistance:

• Draft and post approved job advertisements across relevant platforms.
• Conduct initial CV screening and filter applications against specific Job Specifications to generate high-quality candidate shortlists.
• Coordinate, schedule and confirm interview panels between shortlisted candidates, Hiring Managers and the HR team.
• Maintain, update and optimize candidate databases, internal recruitment trackers and the Applicant Tracking System (ATS).
• Initiate and follow up on candidate background verifications, including qualifications, credit, criminal checks, and professional reference tracking.
• Support candidate care and employer branding initiatives, ensuring a professional, communicative, and positive candidate journey.

HR Administration & Executive Support:

• Provide administrative support to the HR Recruiter on projects and daily operations
• Maintain HR documentation, including compliance files and meeting records in line with data privacy standards
• Assist with onboarding processes for new employees
• Support performance management administration (tracking reviews and feedback cycles)
• Assist with employee engagement initiatives and HR events
• Respond to general HR queries and escalate where required
• Provide general administrative support across HR projects and initiatives

Requirements

Qualifications

• Completed a Diploma/Degree in Human Resources, Industrial Psychology or related field.

Experience:

• 0 - 1 years worth of Human Resource related administration and services
• Corporate and/or office environment experience would be advantageous

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Responsibilities:

• Facilitate theoretical and practical driver training across relevant vehicle categories
• Adapt training methodologies to suit learner experience, language proficiency, and learning styles
• Conduct pre- and post-training assessments and compile Portfolios of Evidence (POEs)
• Ensure compliance with SAQA, SETA, QCTO and internal quality standards
• Maintain and correctly use training vehicles and equipment
• Provide clear and constructive learner feedback
• Complete training documentation accurately and on time
• Support audits, verifications, and accreditation requirements
• Promote additional training solutions where appropriate
• Represent the company professionally and uphold safety and confidentiality standards

Requirements

Qualifications:

• Grade 12 / Matric or equivalent
• Valid South African driver’s licence (relevant vehicle categories)
• Professional Driving Permit (PrDP) where applicable
• Accredited Driver Trainer / Facilitator qualification
• Assessor registration (preferred)
• Moderator registration (advantageous)
• Defensive driving and First Aid certification (advantageous)

Experience: 

• 3–5 years’ driving experience
• 2–3 years’ driver training or facilitation experience
• Experience with assessments, POE compilation and accredited training environments
• Exposure to diverse learner groups