AssureCloud Client Solutions Coordinator, Midrand at SafetySA

Responsibilities:

Client Service & Support

• Provide day-to-day support to clients, ensuring timely resolution of queries and requests.
• Assist in maintaining strong client relationships through effective communication and service delivery.
• Support the Client Solutions Manager in implementing client service strategies and improvements.

Data & System Coordination

• Maintain and update client profiles, audit protocols, and site information on internal systems.
• Ensure data accuracy across platforms and resolve discrepancies where required.
• Upload and manage updates to the audit system in line with operational requirements.

Operational & Administrative Coordination

• Provide coordination support to the Food Safety Account Managers and broader operations team.
• Assist in tracking service delivery metrics and identifying areas for improvement.
• Support general administrative functions to ensure smooth day-to-day operations.

Client Training & Engagement

• Assist in training clients on system/portal usage.
• Support the update and maintenance of training materials and user guides.
• Participate in initiatives aimed at improving client understanding and engagement.

Continuous Improvement

• Assist in analysing client feedback and service data to support decision-making.
• Contribute to process improvements aimed at enhancing customer experience and efficiency.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Food Safety, Retail Management, or a related field
• Additional qualification in Project Management or Customer Relationship Management (CRM) – advantageous

Experience:

• 1–2 years’ experience in a customer service, client support, or coordination role
• Exposure to food safety, retail, or service-driven environments – advantageous
• Basic experience with project coordination or service delivery processes