Assurecloud Contact Centre Intern, Midrand at SafetySA

Some responsibilities may include:

• Provide professional customer service support for queries related to microbiology, chemistry, and diagnostic testing services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Support the sales team in outreach efforts.
• Gain in-depth knowledge of our testing services to better assist customers.
• Develop materials such as FAQs and guides to simplify complex technical information.
• Update and maintain customer records in the CRM database.
• Assist in analysing these metrics to improve the effectiveness of the sales and customer service processes.
• Work closely with the microbiology, chemistry, and diagnostic teams to stay updated on service offerings.

Requirements

• Matric.
• Recently graduated with a bachelor’s degree in Microbiology.
• Basic understanding of microbiology, chemistry, or diagnostic testing (advantageous).
• Excellent communication and interpersonal skills.
• Ability to multi-task and prioritize.
• Proficient in Microsoft Office Suite.
• Preference will be given to employment equity candidates.