Open Positions at SafetySA

Description

• Graduate with no experience or ND student that requires WIL training

Requirements

• As per spec

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Some responsibilities may include:

• Provide professional customer service support for queries related to microbiology, chemistry, and diagnostic testing services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Support the sales team in outreach efforts.
• Gain in-depth knowledge of our testing services to better assist customers.
• Develop materials such as FAQs and guides to simplify complex technical information.
• Update and maintain customer records in the CRM database.
• Assist in analysing these metrics to improve the effectiveness of the sales and customer service processes.
• Work closely with the microbiology, chemistry, and diagnostic teams to stay updated on service offerings.

Requirements

• Matric.
• Recently graduated with a bachelor’s degree in Microbiology.
• Basic understanding of microbiology, chemistry, or diagnostic testing (advantageous).
• Excellent communication and interpersonal skills.
• Ability to multi-task and prioritize.
• Proficient in Microsoft Office Suite.
• Preference will be given to employment equity candidates.

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Description

• Same as spec

Requirements

• Degree completed with no work experience or busy with ND and need to complete WIL

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Some responsibilities include:

• Perform sample receipt and inspection independently.
• Register data on the LIMS system.
• File documentation and improve laboratory efficiency.
• Ensure adherence to departmental turnaround times (TATs) and provide early warnings of delays.
• Maintain and clean laboratory instruments; notify management of calibration/service needs.
• Ensure compliance with OHS and Quality Assurance Policies and Procedures.
• Implement corrective actions for quality TAT issues in the area of responsibility.
• Maintain correct stock levels for testing and inspect consumables.
• Invoice work completed accurately and on time, ensuring completion before month-end.
• Adhere to personal development plans and maintain good working relationships with clients.
• Follow required standards, policies, and procedures in all activities.
• Ensure compliance with NOSA Testing’s Quality System and contribute to its development.
• Adhere to delegation of authority and complete reporting requirements timely.
• Record and report expenses accurately, ensuring compliance with budget.
• Utilize IT tools effectively as per company policy, ensuring coordinated day-to-day operations.

Requirements

• Preference will be given to employment equity candidates.
• Matric (Grade 12)
• Recently graduated with a bachelor’s degree in Biotechnology, Microbiology or equivalent.
• Basic understanding of microbiology, chemistry, or diagnostic testing (advantageous).
• 1-2 years relevant laboratory experience.