Atlassian Support Engineer at Kinetic Skunk

Description

• Day to day Atlassian support
• Provide prompt, accurate follow-up to tickets and support calls
• Set up, administer and support Atlassian Tools: JIRA, JIRA Service Desk or Confluence
• Experience with researching and managing 3rd party add-ons for JIRA and Confluence
• Experience with creating basic dashboards and filters
• Experience documenting processes and procedures
• Scripting skills – ability to automate basic tasks with scripts
• Security knowledge – Understanding of SSL encryption, basic operating system hardening, firewalls, filesystem permissions, etc.

Requirements

• 2 to 5 years experience in IT
• 1 to 2 years in a supporting role for Atlassian products: JIRA (must have) Bamboo (great to have)
• Atlassian certification would be good to have ·
• Other cloud certifications would also be good to have
• National diploma
• Relevant Degree
• Relevant experience + certificates