ATM Monitoring Supervisor - Cape Town at Fidelity Services Group

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• At least 5 years’ control room experience in the security industry or similar role where you have supervised or managed people/teams
• Computer literate with good knowledge of Microsoft Outlook, Excel and Word
• Excellent verbal and written communication skills
• Knowledge of South African geographics for operational efficiency
• Management experience is an advantage
• Own transport required
• Must be able to work long hours
• Must be able to work under pressure

Job Specification:

• Supervision of subordinates to ensure Service Level Agreements are met
• Prepare for fleet departures of FLM teams – Monitor operations to ensure FLM teams are ready
• Monitor to ensure the planning of FLM schedules is as per Service Level Agreement  
• Tracking control
• Issuing of smart lock access where applicable
• Maintaining contact with all custodians/client where applicable
• Ensuring we meet the uptime requirements as per client standards   
• Maintaining all documentation and administration duties
• Constant communication with ATM Operations Manager for daily debriefing
• Ensure all risk and operational concerns are escalated immediately
• Logging of technical callouts where required
• Perform adhoc duties where applicable
• Providing reports/feedback to client and management where required