Automotive Workshop Administrator at RecruitMyMom

Job Description

• Serving as the primary point of contact and the professional face of an established automotive service centre in Centurion, this role is critical for optimising workshop efficiency and delivering an exceptional client experience. Operating on a full-time basis, the successful candidate will work from 07:30 to 17:30 Monday to Friday, and 08:00 to 13:00 on Saturdays, bridging the gap between front-line customer service and technical administrative support. This position is ideal for a highly structured, collaborative individual capable of managing workflow documentation, parts logistics, and client communication within a high-output environment. Permanent R15 000 per month possibly negotiable for the right person. 1 July start. 

Key Responsibilities

• Customer Experience & Reception: Greet and receive customers professionally, manage telephonic and email enquiries, and coordinate vehicle bookings to maintain a balanced workshop schedule.
• Job Card & Workflow Administration: Open, manage, and close workshop job cards accurately, ensuring all client requirements and technical notes are precisely documented.
• Financial Administration: Prepare accurate cost estimations, client quotations, and final invoices, while assisting with the monitoring of supplier accounts.
• Parts & Inventory Coordination: Order, track, and receive automotive parts from suppliers to ensure minimum downtime for technical staff and timely vehicle handovers.
• Stakeholder Liaison: Provide clear and regular progress updates to customers regarding their vehicles, handling all queries with diplomacy and professionalism.
• Compliance & Record Keeping: Maintain meticulously organised physical and electronic filing systems for workshop records, stock control sheets, and transactional data.

Requirements

• Minimum Grade 12
• Proven administrative experience within a professional business or office environment.
• Strong basic numerical literacy required for processing calculations, quotes, and invoicing.
• Excellent verbal and written communication skills in English to engage professionally with corporate and private clients.
• Strong attention to detail and the proven ability to maintain accuracy under operational pressure.

Preferred Qualifications

• Prior administrative experience within an automotive workshop, dealership, or service environment is highly advantageous.
• A valid driver's licence.

Required Software Skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook / Email Systems