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Travel Counsellors is an award winning travel company that holds customer service close to its heart. Travel Counsellors is an award-winning independent travel company with one of the world's highest customer service (NPS) scores. Visit www.travelcounsellors.co.za to find your nearest Travel Counsellor, who can organise your prefect tailor-made holiday. T...
Role Summary
Our Operations function is the engine room of our business. We are investing in a multi-skilled team of Aviation Executives and are on the lookout for professionals with Ticketing experience (preferably Travelport/Galileo) and a passion for customer service. Over time you would spend time in different areas of Operations enabling us to flex according to business need and provide the best possible support to our Travel Counsellors.
As we undergo a company-wide Digital Transformation programme, the role of our support teams is shifting from a traditional helpdesk to a multi skilled group of high performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes. In return, you’ll have the chance to share your ideas, contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.
Adding Value to Travel Counsellors
Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers. The role will rotate between different areas of Operations, duties include but are not limited to:
Skills, Experience & Behaviours Required
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