B2B Telesales Team Leader at Talksure Pty Ltd

Job Description

• We’re looking for a dynamic Telesales Team Leader to lead, motivate, and develop a high-performing telesales team in a fast-paced contact center. Drive sales, coach talent, and shape a motivated team that consistently achieves outstanding sales performance.

JOB RESPONSIBILITIES:

Leadership & Performance:

• Lead, motivate, and guide the telesales team to achieve targets and KPIs.
• Monitor performance and implement strategies for improvement.

Coaching & Development:

• Identify skill gaps and provide training, mentoring, and coaching.
• Foster a culture of learning, accountability, and growth.

Operations & Compliance:

• Manage attendance, engagement, and adherence to company policies.
• Oversee team wellness and maintain morale.
• Ensure compliance with sales processes and operational standards.

Performance Support:

• Conduct performance assessments and implement corrective actions.
• Support disciplinary processes when necessary.

Customer & Sales Management:

• Guide the team through the sales process and ensure quality client interactions.
• Handle escalated client queries professionally.
• Develop strategies to increase conversion rates and sales performance.

Reporting & Collaboration:

• Prepare accurate performance reports and sales forecasts.
• Collaborate with other departments to streamline processes.

MINIMUM REQUIREMENTS:

• Matric / Grade 12 (essential)
• Minimum 18 months’ experience as a Telesales Team Leader in a telecommunications call centre
• Proven success in leading high-performing sales teams
• Strong understanding of B2B telecommunications sales (preferred)
• Excellent communication, leadership, and interpersonal skills
• Proficient in sales reporting and performance analysis