BCom Graduate at Phakisa Group

Main Purpose of Job:

• The Pharmaceutical Sales Representative is responsible for promoting and selling the company’s products across diverse pharmacy environments, including independent pharmacies, pharmacy groups, and corporate groups. This role is pivotal in driving revenue growth by expanding market presence and fostering brand loyalty within the pharmacy sector. Success in this position requires a combination of strong sales expertise, industry insight, and exceptional relationship-building abilities.

Key Job Responsibilities:
Sales and Customer Engagement:

• Develop and execute a sales plan, targeting independent pharmacies, pharmacy groups, and corporate pharmacies.
• Conduct regular visits to these pharmacies to present and sell the company’s pharmaceutical products.
• Work towards meeting and exceeding set sales targets and goals.
• Manage product orders and inventory levels within the pharmacies to ensure continuous supply.

Relationship Building & Management:

• Establish, develop, and maintain positive business and customer relationships with pharmacists and key decision-makers.
• Regularly update pharmacies on product information, changes, and developments.
• Handle customer queries and resolve issues to maintain high levels of customer satisfaction.

Market Intelligence:

• Monitor competition by gathering current marketplace information on pricing, products, new launches, marketing strategies, and merchandising techniques.
• Identify and analyze market trends and changes in business practices.

Reporting and Administrative Tasks:

• Maintain detailed records of all contacts and meetings and manage a comprehensive database of all pharmacies within the territory.
• Prepare reports and analysis of sales activities, market trends, and competitive landscape for management review.
• Ensure compliance with company policies and procedures as well as regulatory requirements.

Educational Initiatives:

• Conduct training sessions and product demonstrations for pharmacy staff to enhance their understanding and advocacy of the products.
• Provide accurate product information and resources to pharmacy personnel, aiding them in making informed decisions regarding product stocking and customer recommendations.

Pharmacovigilance Responsibilities:

• Clearly communicate the safety profile and risk information of products to Healthcare Professionals, ensuring accurate and compliant messaging in line with regulatory requirements.
• Identify, document, and promptly report any adverse drug reactions (ADRs), product complaints, or safety-related information to the Pharmacovigilance (PV) or Quality Assurance (QA) department in accordance with company procedures and timelines.
• Collaborate with the PV team to support any follow-up requests related to safety information or ADR reports from Healthcare Professionals.
• Accurately log medical queries, product-related safety concerns, and customer feedback to the appropriate internal teams for timely follow-up and resolution.
• Participate in pharmacovigilance training sessions to stay updated on current safety reporting procedures and regulatory obligations.

Minimum Requirements:
QUALIFICATIONS & EXPERIENCE:

• A bachelor's degree in business management, marketing, pharmacy, or any related fields.
• Demonstrated success in pharmaceutical sales; experience across various pharmacy settings is preferred but not required, as training will be provided for individuals without prior experience.
• Solid knowledge of pharmaceutical products, industry trends, and regulatory requirements.
• Strong verbal and written communication skills, with the ability to deliver effective presentations.

SKILLS:

• Strong negotiation and selling skills.
• Excellent interpersonal and customer service skills.
• Proficiency in data analysis and sales planning.
• Ability to work independently and in a team environment.
• High level of organization and time management skills.

PERSONAL CHARACTERISTICS:

• Professional demeanor and appearance.
• Ethical and honest in all business dealings.
• Resilient, with the ability to handle rejection and setbacks.
• Motivated by goals and targets, with a drive to succeed.

General Working Conditions:

• Standard business hours with occasional evening or weekend work based on business needs.
• Extensive travel within the assigned territory.
• Regular use of technology, including tablets and smartphones.
• Professional attire is required when engaging with healthcare professionals.

Travel:

• A valid driver's license and the ability to travel extensively within the assigned territory.
• Must have access to a personal vehicle for business travel.
• Travel involves long-distance driving and occasional overnight stays.

Employment Offer

• Salary: R20,000 Cost to Company (CTC), with an annual salary increase.

Benefits:

• Petrol/Fuel Card
• Provident Fund
• Cell Phone Allowance
• Quarterly performance-based commission

Contract Duration:

• 3-year fixed-term contract
• Opportunity for permanent employment based on performance