BDO Wave - Client Service Manager - (Gqeberha) Port Elizabeth (Port Elizabeth) at BDO South Africa

The Role

• As Internal Client Service Manager, you will be the main point of contact between internal stakeholders and the BDO WAVE design team. You’ll scope and prioritise incoming requests, translate briefs into actionable work, and oversee delivery from start to finish, ensuring outputs meet brand guidelines and business development objectives.
• You’ll have line management responsibility for a Graphic Designer and Junior Copywriter, providing guidance and ensuring smooth workflow, while also working hands-on to keep projects moving. 

Key Responsibilities

Operational

• Act as the primary contact for internal stakeholders across offices.
• Collaborate with UK Audit Senior Managers and Responsible Individuals on projects.
• Scope and prioritise marketing and design requests to align with business needs.
• Translate briefs into actionable creative tasks.
• Manage project timelines, deliverables, and approvals.
• Maintain smooth feedback loops between stakeholders and creatives.
• Monitor team capacity and re-prioritise when needed.
• Ensure all outputs are on time, on brand, and meet quality expectations.

Strategic Support

• Work with the Marketing & Business Development Team Lead to align requests with business priorities.
• Maintain consistency of the BDO brand identity and messaging.
• Contribute ideas to improve processes, tools, and service delivery.
• Manage the creation of tenders, proposals, and other business development materials.

What We Offer

• Opportunity to work with international stakeholders and UK market projects.
• Hybrid working model combining in-office collaboration with remote flexibility.
• A collaborative, supportive culture with opportunities to step into more senior leadership responsibilities.
• The chance to lead a small team while still being hands-on in delivery.

If you’re ready to step into a leadership role, manage a small creative team, and deliver outstanding, on-brand business development materials for a global professional services firm, we’d love to hear from you.

Requirements
Required Skills

• Strong organisational and project co-ordination skills.
• Ability to manage multiple projects in a fast-paced, agile environment.
• Excellent communication skills, with the confidence to engage C-suite executives and senior stakeholders.
• Experience working with professional services brands is highly desirable.
• High attention to detail and commitment to quality.

Preferred Qualifications

• BCom Marketing, Business, or Communications Management (or related field).

Experience

• 1–2 years’ experience in a client service, marketing, or project co-ordination role within an agency or internal marketing team.
• Experience in design workflows and/or business development materials (tenders, proposals) is an advantage.