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At Philips, we look beyond technology to the experiences of consumers, patients, providers and caregivers across the health continuum - from healthy living and prevention to diagnosis, treatment and home care. We unlock insights to develop leading solutions that enable improved care at lower cost. With leading research, design and innovation capabilities, we...
Job Description
In this role, you have the opportunity to
Deliver the highest level of service and satisfaction to all of our customers. You will diagnose and successfully repair equipment that is sent to the Bench Facilities. To be successful, the Bench/Field Service Technician will be required to liaise with colleagues and partners across the organization in South Africa to meet customer needs and ensure efficiency in our business operations.
You are responsible for
Primary function consists of equipment bench repairs in the workshop
Providing limited technical support to customers on operational or maintenance aspects of system equipment.
Serving as secondary customer contact on technical and service related problems.
Diagnosing mechanical, hardware, software and systems failures using established procedures.
Determining most cost effective repair/resolution to minimize customer downtime.
Operating relatively autonomous within procedures, methods and techniques
Adopting appropriate ESD control while servicing PH equipment and also in the Repair Bench facilities
Reporting identified device safety issues according to applicable PH quality standard policy
Completing formal and informal training to gain and maintain knowledge of technical advances and current industry trends
Reporting defective, installed and return part status on Service Work Orders per current policies
Maintaining company tools and test equipment as required, ensuring test equipment is calibrated prior to due date
Understanding and applying electronic and mechanical theory to diagnose and repair equipment including knowledge and use of all necessary tools and test equipment to improve equipment reliability
Establishing positive customer experiences and relationships, proactively communicating with customers to build satisfaction, credibility and trust; owning the customer experience by communicating effectively, understanding/setting customer expectations; and projecting a sense of urgency to achieve the customer’s expectations
Proactively identifying opportunities and recommend solutions that will help to meet the needs of the customer
Continuous following up on order numbers and repairs with customers
Take ownership of all customer issues and escalate as required
Performing all administrative duties in a complete manner within prescribed standards, policies and guidelines.
Completing all training assigned through Training Management System (TMS)
Continuous updating of bench certification documentation
Assisting in the up keeping of the Repair Bench Facility upkeep in terms of 3rd party items
Always ensuring in the Cleanliness of workshop
Facilitating with direct sales spares to customers
Tracking and following up of ordered spares for bench repairs
Assisting in the supervision and training of interns
Assisting in the field when needed with Preventative Maintenance, Corrective Maintenance, FCO’s and Installations
To succeed in this role, you should have the following skills and experience
Matric / Grade 12 or SAQA accredited Equivalent
3 year Degree in Electrical Engineering or SAQA accredited Equivalent
Minimum 3 years’ experience in a Bench Repair, or technical repair role
Fluent in English, verbal and written in addition to local language
Experience in performing Corrective Maintenance and Planned Maintenance on Patient Monitoring equipment
Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
Ability to Read and interpret schematics.
Understand and apply troubleshooting process to identify root cause(s) of system problems and create clear plan for resolution.
The candidate must be willing to travel and attend equipment training when required
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities
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