Bench/Field Service Technician at Philips

Job Description:

• As a Bench/ Field Service technician you will perform the day-to-day Bench facility activities, bench servicing and repair of the Patient Care and Monitoring Solutions / Ultrasound medical equipment. This role does not exclude any aspect of product field support perform client-site servicing, repair and/or installation of company product(s)

Your role:

• Primary function consists of equipment bench repairs in the workshop, this includes Corrective and Preventative Maintenance, Field Change Orders and Predelivery Testing of equipment.
• Serves as secondary customer contact on technical and service-related problems.
• Operates relatively autonomous within procedures, methods and techniques.
• Establish positive customer experiences and relationships, proactively communicating with customers to build satisfaction, credibility and trust; owning the customer experience by communicating effectively, understanding/setting customer expectations; and projecting a sense of urgency to achieve the customer’s expectations.
• Perform all administrative duties in a complete manner within prescribed standards, policies and guidelines.
• Assisting in the field when needed with Corrective and Preventative Maintenance, Field Change Orders and Installation
• As a Bench / Field Service Technician you will - be a team member of Health’s Systems SD RSA Workbench and reporting to Field Service Engineer team lead
• You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.
• A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You are the right fit if;

• Matric / Grade 12 or SAQA accredited Equivalent or 3 year Degree in Electrical Engineering
• 1 - 2 years’ experience in a Bench Repair, or technical repair role
• Fluent in English, verbal and written in addition to local language
• Experience in performing Corrective Maintenance and Planned Maintenance on Patient Monitoring equipment
• Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Ability to Read and interpret schematics
• Understand and apply troubleshooting process to identify root cause(s) of system problems and create clear plan for resolution.
• The candidate must be willing to travel and attend equipment training when required.