BI: Retentions Consultant at Telesure Investment Holdings (TIH)

Introduction    
The Commercial Customer Care Consultant contributes tthe organisation’s goals by servicing & retaining customers/brokers through handling all inbound, outbound & email requests. These customer/broker requests are related tpolicy amendments, enquiries, complaints, policy reviews and cancellation requests. In contribution tthe Business Insurance and Telesure strategy, the role will strategically contribute tretention of customers, improved customer service and effective management of policies, thereby improving premium collection and overall profitability

Specification    

• Outbound focused
• Explain alternative solutions tthe customer and influence the customer tretain their business
• Convince Customers tre-activate their existing policies
• Articulate the customer needs in the customer's business language and business context.
• Consistently achieves results, even under tough circumstances
• Maintains productivity and a positive attitude.
• Apply understanding of the business environment and objectives tdevelop solutions  

Qualifications

• RE
• 150 FAIS Credits (Advantageous)

Experience:

• 3 or more years Contact Centre Experience (Essential);
• 1 year Retention experience (Essential);
• 1 year Short Term Insurance experience (Essential);
• Experience in Commercial Insurance (Advantageous

Job Closing Date: 19th, May 2022