Billing & Collections Administrator at Faircape Group

Job Description

• Exciting Opportunity: Billing & Collections Administrator – Join Our Expanding Finance Team
• Are you a skilled finance professional who thrives in a fast-paced environment, loves working with numbers, and takes pride in delivering accurate billing and effective collections? We’re looking for a Billing & Collections Administrator who is detail-driven, resilient, and passionate about ensuring accurate invoicing and timely payments that keep our business moving forward.
• With a collaborative team and a company in a strong growth phase, this is your chance to make a measurable impact, take ownership of a high-volume billing and debtor portfolio, and contribute to the financial success of one of the Western Cape’s most dynamic organisations.

About Us

• The Faircape Group is a leader in diverse sectors including Healthcare, Retirement Holdings, Telecommunications, ISP, Utility Management, Infrastructure Installation, and Property Management.

Why Join Faircape?
At Faircape, we don’t just offer jobs — we build careers. Here, you’ll:

• Manage large-scale billing and collections cycles across multiple business units.
• Contribute directly to cash flow optimisation and financial accuracy.
• Work in a collaborative, high-performing team where your contributions truly matter.
• Enjoy above market-related salaries and long-term career growth in a stable, respected organisation.

We Offer

• Quarterly performance bonuses – Your results are rewarded.
• Competitive above market-related salaries
• Long service leave – We value and reward loyalty.
• Onsite Barista – Free coffee to keep you energised ☕
• Subsidised vending machine snacks
• Discounted Faircom ISP packages
• Flexible working hours (06:30 – 18:30)
• Subsidised parking

Key Responsibilities

• Billing
• Processing and issuing accurate monthly invoices across multiple entities.
• Verifying billing data, usage reports, and supporting documentation before finalising charges.
• Ensuring correct allocation of payments, credits, adjustments, and billing corrections.
• Reconciling customer accounts and maintaining clean, correct, and up-to-date ledgers.
• Managing billing queries and resolving discrepancies promptly to avoid payment delays.
• Preparing month-end billing summaries and reports for management.

Collections

• Managing the full collections cycle, from issuing statements to securing timely payments.
• Managing 150–250 active accounts across various industries.
• Proactively following up via calls, emails, and reminders to reduce overdue balances.
• Building strong professional relationships with clients to promote compliance and retain goodwill.
• Negotiating settlements and payment arrangements in line with company policy.
• Preparing documentation for legal, external collection partners, or bad-debt handovers when necessary.Reporting & Administration
• Producing accurate debtor age analysis reports and monitoring overdue trends.
• Maintaining detailed notes, logs, and documentation on all client interactions.
• Ensuring compliance

Requirement

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Qualifications

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge

• Proven experience in a billing and/or collections role.
• Strong reconciliation experience.
• Experience in Xero (advantageous).
• Advanced Excel skills (non-negotiable).

Skills & Attributes

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Strong understanding of debtor management and payment behaviour.
• Excellent negotiation and problem-solving abilities.
• Ability to resolve billing discrepancies efficiently and professionally.
• Strong customer service mindset with the ability to maintain firm but positive client relationships.
• Highly organised with exceptional attention to detail.
• Able to work independently while contributing effectively to a team.
• Clear and professional verbal and written communication.
• Resilience, persistence, and confidence when following up on outstanding accounts.

Specific Requirements

• Solid and positive written references
• Clear health record
• Clear credit record
• No criminal record