Billing & Collections Specialist at Incubeta

Key Responsibilities

Customer Invoicing

• Responsible for issuing invoices within the accounting system for the South Africa, Australia and Singapore Markets;
• Issuing invoices in line with Incubeta standards and according to month end deadlines;
• Supporting Account Managers with billing queries;
• Responding to billing queries from customers;
• Ensuring the accuracy and timeliness of internal rebilling;
• Issuing credit notes / re-issuing invoices as required;
• Issuing customer statements;
• Supporting global billing projects and ad hoc reporting as required;

Collections / Credit Control

• Supporting as required in the cash collections process;
• Building rapport with customers and account managers;
• Regularly reviewing ageing reports to identify payment risks;
• Engaging in weekly meetings with local management to discuss ageing profiles;
• Logging promises to pay to support cash flow projections;
• Escalating concerns over customer debt collection;
• Monitoring customer payments in line with payment plans where agreed;

Accounts Receivable

• Accurately recording cash receipts against invoices in the accounting system (cash application);
• Processing any FX write-offs;
• Supporting WHT requirements (i.e. requesting tax residency certificates & remittances from customers);
• Investigating irregularities;
• Control account reconciliation;
• Clearing unallocated cash on a timely basis.

Statutory Requirements

• Provide any necessary inputs into monthly statutory returns;
• Supporting the audit teams with queries & providing requested documentation;.

Skills required

• Experience within accounts receivable or billing functions;
• Relevant degree/diploma preferred;
• Computer literacy including experience of accounting software packages;
• Good knowledge of accounting procedures and principles;
• Proficient with email and spreadsheets.

Personal attributes

• The ability to communicate with peers, account managers and customers;
• Customer focused, ensuring the best service is delivered at all times;
• Accuracy and attention to detail;
• A mindset for continuous improvement;
• Confidentiality;
• Good team interaction with a willingness to help and support others;
• Deadline-oriented with the ability to plan, prioritise and manage work, demonstrating a sense of urgency when appropriate;
• Open to adopting new processes and technologies;
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.