Binder Claims Administrator - Johannesburg at Old Mutual

Job Description

• This role would be responsible handling all types of vehicle claim scheduling, to run  the full administration process for the motor claims portfolios and provide feedback timeously updated on the progress of the claim appointments to the involved stakeholders. The duties of the role  will however vary from time to time according to business requirements.

You Would 

Principle Accountabilities

• Scheduling claims to assessors
• Running RAM and providing ABR options to client/broker on certain binder claims
• Following up on outstanding quotations and provide broker feedback
• Appointing assessors and following up on assessor reports
• Repair management of approximately 600 claims  
• Invoicing brokers for assessing fees
• Attending and directing of all broker queries
• Updating brokers system (during manual process)
• Management of Codeplex dashboards
• Ensure completeness and accuracy of information received from FNOL / Back Office
• Track car hire on Vehicle Claims
• Feedback with upstream and downstream processes on queries/escalations and incompleteness of the data via email/calls
• Ensure SLA adherence of daily productivity, TAT and Inventory levels.
• Ensure work prioritization is followed as a practice.
• Finalize long tail claims.

Minimum Job Requirements

• 3 years Motor claims handling experience.
• 3 years call center experience.
• NQF5 in short term insure (Advantageous)
• 3+ years claim administration and scheduling

System Knowledge on the following:

• Microsoft office
• BPM
• TIA
• ICE