Bobbi Brown - Make Up Artist - Edgars Gateway, KwaZulu Natal - 124 Hours - Part Time, Permanent at The Estée Lauder Companies Inc.

Job Description
Position Summary:
Achieve all Brands key performance indicators and targets

Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.

Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Create ways to achieve sell through targets
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Obtain customer data for CRM system or other client list as required.
• Keep informed about products, company information and store information.
• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
• Actively participate in training sessions and partnered store mandatory training sessions.
• Inform customers timeously about promotions & events
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure display is per merchandising guideline
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Ensure provision in Retek system
• Ensure all testers are clean and in good condition
• Maintaining work environment
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Adhere to proper security procedures regarding handling of cash and assets.
• Weekly top SKU counts
• Consolidate sales records weekly and then monthly as per required standard

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Skilled Make-up Artist or Skincare Specialist
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours