Booking Agent (JHB) at Publicis Groupe

Qualifications

• Matric
• Proficiency on MS Office

Additional Information

KEY RESPONSIBILITIES:

• To contact schools and make bookings for a number of field representatives / presenters each day.
• Confirm and rectify school information.
• Planning of all calls which you have confirmed bookings for.
• Identify challenges and report them accordingly.
• Report accurately on a daily basis.
• Research and approach potential schools to secure booking.
• Ensure all bookings are accurately recorded on the booking system.

KEY PERFORMANCE AREAS:

Relationships:

• Establish and maintain a professional relationship with all stakeholders (internal & external).
• Ability to telephonically engage with the school representatives.
• Ability to speak and engage with different target audiences and think on their feet.

School Database

• Using a database of schools provided, update and add relevant information to ensure data integrity of all information at all times.
• Grow and maintain current database.

Telephonic Bookings

• Daily targets to be reached, no exceptions.
• All calls done in a professional manner.

Operational Excellence:

• Ensure KPI’s are met daily, weekly, monthly.
• Respond to all queries and requests timeously.
• Suggest actions to exceed the client expectations and identify opportunities for growth.
• Accountable for the success and execution against the set KPI’s.
• Confidently display passion with regards to what is being presented and/or demonstrated.
• Manage time effectively and ensure that all appointments are kept to and that external and internal stakeholder’s expectations are managed at all times, no exceptions.

Reporting:

• Ensure all concerns and/or developments are timeously brought to the attention of your Line Manager.
• Assets of a high value will be issued to the Booking Agent and must be taken care of and kept in a good condition at all times. Any loss or damage to the assets provided will have to be replaced at the cost of the employee.
• Manage the shared booking email address and ensure that all mails are responded to within a minimum of 3 hours.
• Reporting on the status of all calls completed with required information on the same day.

Processes:

• Ensure compliance against all internal and external processes, policies and procedures are adhered to.

Development:

• Demonstrate productivity and self-improvement (online training tools and learning portal).