Branch Administrator at Fidelity Services Group

• Job Purpose - the Administrator is responsible for providing accurate, efficient, and professional administrative support to the Payroll and Operations teams. This role ensures that all employee records, scheduling, and payroll-related documentation are correctly maintained and processed in compliance with company policies, procedures, and statutory requirements.

Key Responsibilities

Payroll Administration

• Process and verify employee hours, overtime, leave, and corrections.
• Perform BPSI and daily approvals including duty rosters, overtime templates, in/out lists, and Nimbus updates.
• Ensure accurate completion and submission of time books and daily reports.
• Assist with NBC updates, including leave, sick leave, and bonus payouts.
• Manage payroll-related queries and discrepancies in collaboration with management.

Employee Administration

• Process all employee movements including new hires (OPS), terminations, and transfers.
• Maintain and update employee records, staff lists, and organograms.
• Assist with PSIRA documentation and ensure compliance with registration requirements.
• Process UIF documentation and submissions.
• Handle IOD (Injury on Duty) reporting and ensure all supporting documents are completed and submitted.

Operational Support

• Support scheduling and staff planning across relevant branches.
• Prepare and submit weekly reports to management (e.g., fines, attendance).
• Capture and process manual orders where applicable.
• Share FAMS transfer details with controllers for appropriate action.
• Coordinate and communicate staff-related operational matters effectively.

Procurement and Asset Administration

• Manage stationery, cleaning, and consumable orders for designated branches.
• Assist with Capex requisitions and asset tracking.

Systems Utilized

• NBC
• HR Manage
• E-Services
• Nimbus / TT
• BPSI

Key Competencies

• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to meet deadlines and work under pressure.
• High level of confidentiality and professionalism.
• Proficiency in MS Office (Excel, Word, Outlook).

Qualifications and Experience

• Grade 12 (Matric) essential.
• Certificate or Diploma in Administration, Human Resources, or Payroll (advantageous).
• Minimum of 2–3 years’ experience in an administrative role, preferably within a payroll or operational environment.
• Knowledge of payroll systems, HR processes, and related statutory requirements.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of payroll submissions and reports.
• Compliance with PSIRA, NBC, and UIF requirements.
• Timely completion of approvals, reports, and documentation.
• Efficiency and professionalism in handling queries and requests.
• Up-to-date maintenance of employee records, organograms, and schedules.

Deadline:31st March,2026