Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Overall purpose of the job: To lead and manage the armed response team, ensuring rapid response times, excellent client service, operational efficiency, and full compliance. The role supports business growth and customer retention while maintaining cost control.
Minimum Requirements
Senior Certificate or equivalent
Post matric qualification in General Management advantageous
3 years’ minimum experience, at Mid-Management level.
Grade B PSIRA Certificate (Including Reaction)
Valid driver’s license (minimum 2 years.
Firearm competency (Handgun business purposes)
Grade B Security Certificate – (existing or to be obtained on appointment)
Key Responsibilities
Manage response times and service levels using real-time planning tools.
Conduct equipment and vehicle inspections; ensure readiness.
Resolve client complaints quickly and conduct welcome calls for new clients.
Lead, train, and develop reaction officers with a focus on proactive operations.
Handle payroll, firearm compliance, and PSIRA requirements.
Manage vehicle usage, maintenance, and incident reporting.
Build relationships with SAPS and participate in joint crime operations.
Report key incidents to branch and marketing for client communication.
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