Branch Controller - Johannesburg at FNB South Africa

Purpose

• To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Experience and Qualifications

• Minimum Qualification - NQF 5 Qualification
• Preferred Qualification - Appropriate Degree at NQF 6
• Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

Additional Knowledge - Customer Service

• Sales
• Bank Policies
• Rules and Compliance processes required in a Branch environment
• Person must not be an unrehabilitated insolvent

Responsibilities

• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
• Drive Sales and Service requirements to ensure excellent customer service and achievement of targets
• Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Participate in planned activities that are appropriate for own and employee development
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Prevent wastage and identify process improvements to contain and reduce costs