Branch Host at LegalWise

Purpose of the Role:

• LegalWise seeks to employ a Branch Host to fulfil a mobile frontline services function by accurately handling all reception and administrative duties as well as providing professional first contact support to the Legal Counsellors and fulfilling designated marketing functions within the Branch.

You will be responsible for:

• Meeting and greeting of Members and other clients to the Branch.
• Directing members and diverting flow to Legal Counsellors and/or red phones.
• Distribute and receive back in good condition the member information forms.
• Ensuring that coffee stations are neat and fully stocked.
• Maintain a neat and tidy reception area at all times.
• Manage all incoming mail and courier items.
• Attends to all incoming telephone calls and directs calls appropriately and accurately capture and relays telephone messages.
• Reports any problems experienced with the telephone lines and/or other equipment timeously to the IT Department.
• Appointment setting on behalf of Legal Counsellors and following up on appointments abandoned.
• Referral of Members to red phone and to Member Administration, Services and Support.
• Promoting and facilitating accurate member feedback.
• Promoting ad-hoc marketing campaigns.
• Print new membership cards as and when requested.
• Assisting with ad hoc tasks as and when required.

Qualifications and Experience Required:

• Matric/Grade 12 essential.
• Minimum of 1 – 3 years’ general office administrative and customer liaison experience.
• Previous experience in a similar role advantageous.

Skills and Competencies Required:

• Must be computer literate. Must have experience with Microsoft Office, Excel and Outlook
• Ability to speak English and one other African language preferably Sesotho
• Good people skills and able to liaise professionally and effectively on all levels.
• Empathy and patience in dealing with Members.
• Problem solving abilities and negotiation skills.
• Managing work (including time management).
• Building customer loyalty and customer focus.
• Good communication skills.
• Following up and providing feedback.
• Must be computer literate.
• Must have good listening skills.

Other Requirements:

• Must relocate on own cost.
• ITC/criminal check will be a requirement.
• Applicable Psychometric assessment/s will be a requirement.

LEZA/LegalWise is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. LEZA/LegalWise has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.

Preference will be given to Internal Applicants with the relevant qualifications and experience. Please note that LegalWise applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.