Branch Manager - Durban at MCE Electric

Key Responsibilities:

• Overseeing all branch operations, ensuring efficient day-to-day functioning.
• Leading, training, and motivating branch employees, including hiring and performance evaluations.
• Support sales activities by ensuring high standards of customer service and satisfaction.
• Oversee stock control processes, including receiving, storing, and dispatching stock accurately.
• Ensuring customers receive high-quality service and resolving any issues or complaints that may arise
• Monitor branch performance metrics.
• Address operational issues, implement solutions, and ensure adherence to company policies.
• Ensuring the branch follows all relevant regulations, company policies, and industry standards.

Knowledge and Abilities:

• Knowledge of stock management, sales support, and administrative processes.
• Understand customer service principles and practices.
• Lead and motivate a team to achieve operational and sales targets.
• Effectively manage time, prioritise tasks, and meet deadlines in a fast-paced environment.
• Identify and solve problems promptly and effectively.
• Communicate clearly and professionally, both verbally and in writing.
• Adapt to changing priorities and remain flexible in a dynamic work environment.
• Build and maintain positive relationships with staff, customers, and suppliers.
• Proficiency in MS Office (Excel, Word, Outlook).

Qualifications and Experience:

• A relevant qualification in business management, operations, or a related field (preferred).
• Minimum 5 years of experience in a managerial role, preferably in a similar industry.
• A valid driver’s license and willingness to travel if required.